Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

With decades of experience in every domain of modern technology – from custom engineering to core commerce, front-end experience to personalization – we define enterprise technology strategies that harmonize with business strategy. We then partner to drive transformation, including organizational change and portfolio management – to move people, process, and technology into a future of continuous improvement.

Composable ecommerce. OMS and inventory management. Marketplaces. Search. Payments. Loyalty. Point of sale. Pricing and promotions.Our thousands of certified technologists have delivered 800+ successful implementations across leading platforms including Salesforce, Adobe, Mirakl, SAP, Oracle, Shopify, Braze, Fluent Commerce, and commerce tools.

Content is the foundation of digital experiences – from product to brand and marketing, the delivery of contextual experiences across touchpoint and geography requires a well-tuned content supply chain. From leading headless content management (CMS) to modern product information (PIM) and asset management (DAM) technologies, we identify and architect optimal solutions to enable engagement at scale.

From custom application development and cloud strategies to mobile engineering and digital design systems, orchestration, differentiation, and scalability in modern CX is a key focus of our work. We bring global experience with integrated platforms including Adobe, Sitecore, and Optimizely, as well as best of breed frameworks and composable solutions.

  • $25B

    in global annual client GMV managed across active engagements

  • 3,500+

    multi-platform and cloud certified technologists and engineers

  • 20+

    partner awards across Salesforce, Adobe, Sitecore, Google, and more

    • $25B

      in global annual client GMV managed across active engagements

    • 3,500+

      multi-platform and cloud certified technologists and engineers

    • 20+

      partner awards across Salesforce, Adobe, Sitecore, Google, and more

Our experience & commerce experts

Our experience & commerce experts

Our experience & commerce experts

Our experience & commerce experts

Our experience & commerce experts

Our experience & commerce experts

Our experience & commerce experts

Luis Nunes
Luis Nunes
Chief Services Officer, Merkle DACH

Providing to Merkle clients with end-to-end services that maximize value generation is the day-to-day objective of the 1500+ consultants in DACH. Luís leads those teams in making that objective a reality, while also driving the innovation and next-generation services agenda. The very same teams that continuously serve some of the top companies in the world are regularly recognised with praise and awards by partners and industry analysts, and they strive to have a positive impact on people’s lives with each of their actions.

With a background in robotics engineering and applied statistics, and following experiences in the finance and broadcasting industries, Luís’s  10+ years in this field have been a mix of technology-oriented and management roles, where constant optimisation of efficiency and effectiveness have been north stars, together with the realisation that outstanding talent delivers outstanding success for all involved.

The Portugal native is a proud father of three boys and lives and breathes football, Formula1, and cinema. He is passionate about new generations and their way of thinking & living. 

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Luis Nunes
https://www.linkedin.com/in/luiscnunes/
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Mathieu Villard
Business & Operations Director, Merkle APAC Commerce & Loyalty

Mathieu is a highly experienced business leader and eCommerce professional with over 16 years of experience in the tech industry, having worked in China, Singapore, and Australia. He's held senior management positions across APAC, driving growth and delivering exceptional results for clients from various industries. 

Mathieu's expertise has been recognised with numerous Adobe Commerce and Salesforce accreditations. He's dedicated to guiding clients' digital journey to success and achieving commercial excellence.

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Ben Smith
Ben Smith
Chief Operating Officer, Experience & Commerce, UK

As Merkle UK Experience & Commerce COO, Ben ensures that Merkle delivers exceptional work for clients. Ben applies a methodical approach to business operations to ensure successful client delivery and sustainable growth.

Ben has 20+ years of experience delivering large, multi-disciplinary global experience programs, consulting on complex technical solutions and establishing onshore and offshore delivery teams. His many years of commerce experience give him a wealth of industry knowledge, which he uses to help brands break boundaries, increase revenue, and accelerate growth.

Ben leads technology delivery teams including local, near-shore, offshore, and network resources. He ensures that Merkle’s teams and capabilities are built around client needs and bring together people, technology, and ways of working to deliver on time, on budget, and to the highest standard of creativity and quality.

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Ben Smith
https://www.linkedin.com/in/bensmithecommerce/
false
Shashikant Shimpi
Shashikant Shimpi
Global Experience & Commerce Lead, Dentsu Global Services

Shashikant is a Global E&C Lead for DGS (dentsu Global Services) with over 2 decades of extensive experience in delivering digital transformation projects to global clients including Adidas, Disney, and Sony. He ensures flawless service delivery for Merkle's global E&C practice, leading a team that comprises more than 700 experts across 4 capability centers in India, who deliver end-to-end services in digital commerce, creative experience, experience design, content management, and connected third-party ecosystems. 

He has been instrumental in delivering 800+ ecommerce sites for 500+ global clients creating meaningful impact including high conversion, growth, performance improvement, and cost reduction. He provides breakthrough leadership in building world class global teams, creating great business outcomes for clients, and driving revenue growth. 

Shashi is experienced in improving operational efficiency, driving innovation, and building one team culture. He is a practitioner of modern engineering with innovation and has organized 25+ hackathons to promote innovative culture. He is a thought leader and has actively contributed as a keynote speaker at various global conferences organized by Salesforce, Adobe, NASSCOM, etc. He is a professional badminton player and likes reading books in his free time.

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Shashikant Shimpi
https://www.linkedin.com/in/shashikant-shimpi-b230891a/
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Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

LEARN MORE OUR SERVICES

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

LEARN MORE OUR SERVICES

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

LEARN MORE OUR SERVICES

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

LEARN MORE OUR SERVICES

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

LEARN MORE OUR SERVICES

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

LEARN MORE OUR SERVICES

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

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