Platforms & Engineering

Empower your business agility with modern architectures and agile ways of working to prepare for what’s next.


Platforms & Engineering

Empower your business agility with modern architectures and agile ways of working to prepare for what’s next.

Platforms & Engineering

Empower your business agility with modern architectures and agile ways of working to prepare for what’s next.

Platforms and engineering
Platforms and engineering

Platforms & Engineering

Empower your business agility with modern architectures and agile ways of working to prepare for what’s next.

Platforms & Engineering

Empower your business agility with modern architectures and agile ways of working to prepare for what’s next.

Platforms and engineering

Platforms & Engineering

Empower your business agility with modern architectures and agile ways of working to prepare for what’s next.

Platforms and engineering
Platforms and engineering

Platforms & Engineering

Empower your business agility with modern architectures and agile ways of working to prepare for what’s next.

Fulfilling your customers’ needs throughout the customer experience is a major challenge. To excel, brands must build an architecture that can connect the dots.


Navigating the transformation of customer experiences across interactions can be daunting, but you don’t have to do it alone. With the right platform as the catalyst for change, we help drive this evolution alongside you. We alleviate the leg work by identifying opportunities for innovation, developing strategies to bring use cases to life, and working to fuel organizational change – all to exceed rapidly shifting customer expectations.

  • $30B+

    in global annual client GMV managed across active engagements.

  • 5000+

    multi-platform and cloud-certified technologists and engineers.

  • 400M+

    users served by digital experiences, applications, and data platforms managed by Merkle annually

Idc

Leader
Experience Build MarketScape – Q4 2023

Danish Digital Award logo

Gold Medal
Systems Architecture; Marketing Automation; Commerce

Everest Group logo

Leader
Digital Interactive Experience Services – Q4 2023

How we can help you


How we can help you

How we can help you

How we can help you

How we can help you

How we can help you

How we can help you

Architecture & Cloud strategy

Let’s dream up an action plan to build a cloud-based platform that can scale with your business to exceed CX demands and bring use cases to life.

Commerce & Content platforms

Deliver deeper, more actionable insights for more powerful marketing outcomes with platforms that deliver on use cases and give you future-ready flexibility.

Marketing technology & Consumer data platforms

From robust data platform implementations to custom solutions, take command of customer data and drive experience-led growth.

Experience and cloud engineering

Break down barriers to data value, ensure data protection, and deliver a decisive competitive advantage with solutions built for your needs today and tomorrow.

Proven success stories


Proven success stories

Proven success stories

Proven success stories

Proven success stories

Proven success stories

Proven success stories

Our partners for enhancing your CX


Our partners for enhancing your CX

Our partners for enhancing your CX

Our partners for enhancing your CX

Our partners for enhancing your CX

Our partners for enhancing your CX

Our partners for enhancing your CX

Adobe logo Adobe
Salesforce logo Salesforce
Google logo Google
AWS logo AWS
Snowflake logo Snowflake
Qualtrics logo Qualtrics
  • 8,500+

    Salesforce certifications – #1 Global agency partner

  • 1,300+

    Adobe certifications – #1 partner with the most global Adobe product specializations

  • 1,000+

    Google GA and GCP certified specialists

Meet our experts


Meet our experts

Meet our experts

Meet our experts

Meet our experts

Meet our experts

Meet our experts

Luis Nunes
Luis Nunes
Chief Services Officer, Merkle DACH

Providing to Merkle clients with end-to-end services that maximize value generation is the day-to-day objective of the 1500+ consultants in DACH. Luís leads those teams in making that objective a reality, while also driving the innovation and next-generation services agenda. The very same teams that continuously serve some of the top companies in the world are regularly recognised with praise and awards by partners and industry analysts, and they strive to have a positive impact on people’s lives with each of their actions.

With a background in robotics engineering and applied statistics, and following experiences in the finance and broadcasting industries, Luís’s  10+ years in this field have been a mix of technology-oriented and management roles, where constant optimisation of efficiency and effectiveness have been north stars, together with the realisation that outstanding talent delivers outstanding success for all involved.

The Portugal native is a proud father of three boys and lives and breathes football, Formula1, and cinema. He is passionate about new generations and their way of thinking & living. 

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Luis Nunes
https://www.linkedin.com/in/luiscnunes/
false
Mathieu Villard
Business & Operations Director, Merkle APAC Commerce & Loyalty

Mathieu is a highly experienced business leader and eCommerce professional with over 16 years of experience in the tech industry, having worked in China, Singapore, and Australia. He's held senior management positions across APAC, driving growth and delivering exceptional results for clients from various industries. 

Mathieu's expertise has been recognised with numerous Adobe Commerce and Salesforce accreditations. He's dedicated to guiding clients' digital journey to success and achieving commercial excellence.

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false
Ben Smith
Ben Smith
Chief Operating Officer, Experience & Commerce, UK

As Merkle UK Experience & Commerce COO, Ben ensures that Merkle delivers exceptional work for clients. Ben applies a methodical approach to business operations to ensure successful client delivery and sustainable growth.

Ben has 20+ years of experience delivering large, multi-disciplinary global experience programs, consulting on complex technical solutions and establishing onshore and offshore delivery teams. His many years of commerce experience give him a wealth of industry knowledge, which he uses to help brands break boundaries, increase revenue, and accelerate growth.

Ben leads technology delivery teams including local, near-shore, offshore, and network resources. He ensures that Merkle’s teams and capabilities are built around client needs and bring together people, technology, and ways of working to deliver on time, on budget, and to the highest standard of creativity and quality.

/content/dam/merkle/en/content-fragments/images-content-fragments/leadership-headshots/e-and-c/Merkle-Ben-Smith-Headshot.jpg
Ben Smith
https://www.linkedin.com/in/bensmithecommerce/
false

What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.


What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

2024 CX Imperatives

What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

2024 CX Imperatives

What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

2024 CX Imperatives

What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

2024 CX Imperatives

What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

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