Automotive

We help top automotive brands transform experiences to drive more powerful customer relationships. 

woman in audi dealership



The automotive world is rapidly shifting from “moving metal” to moving mobility experiences — just as complex, high tech, connected, and lifestyle oriented as the tech we embrace when we’re not in motion.

We help automotive and mobility brands reorient to customer-first tech, thinking, marketing, and communication — and deeply understand consumers across the shopping, ownership, loyalty, and re-purchase lifecycle. Personalizing communications, customizing products and services, and offering commerce experiences at just the right moment requires breadth and depth of data, sophisticated analytics, and an organization prepared to move at the speed of the consumer.

Whether you are an OEM, Tier 2/3 dealer organization, auto retail group, auto services/parts provider, or rideshare/mobility provider, we can help. We offer comprehensive services across brand to demand, research and insights, data integration, technology, and call center.

AUDI

Successful Corporate Communications For Audi AG

2024 CX Imperatives

What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

WHAT WE CAN DO FOR YOU

Let's talk.

Our team has the depth of expertise to take on any challenge — and we’re always ready to help. So reach out. We can’t wait to hear from you.