Health

We’re experts at building connections with patients, providers, and beyond, driving loyalty and growth in an everchanging industry.

Nurse checking heart of patient

From the acceleration of digital health adoption to changing privacy regulations, the healthcare landscape is shifting — and at the same time, patients and healthcare providers expect increasingly convenient, relevant, and connected experiences across channels.

As a recognized leader in customer experience transformation with 40+ world-class healthcare clients, we’re the partner who can help healthcare and pharmaceutical companies meet the demand.

We deliver across every experience pillar — strategic vision, data enablement, technology and orchestration, experience activation, analytics and optimization, and organization design — to transform the complete healthcare experience.

And with a ranking of 15th largest health agency (MM&M Top 100) and 450+ team members with deep industry expertise, we’re ready to move your organization forward.

CTCA

Addressable TV delivers critical messaging to patients

2024 CX Imperatives

What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

WHAT WE CAN DO FOR YOU

Let's talk.

Our team has the depth of expertise to take on any challenge — and we’re always ready to help. So reach out. We can’t wait to hear from you.

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