Merkle & Salesforce

As a leading global Salesforce agency partner, Merkle sits alongside your team to turn platform potential into outcomes that matter: loyalty, revenue, and customer relationships that grow over time.

Your Salesforce investment deserves a partner built to deliver on it.

Merkle helps organizations close the gap between Salesforce agent-first vision and business results. Realizing the full potential of the platform takes the right identity foundation, the right governance, and a partner who becomes part of how your team operates. That is what we deliver.

  • 20

    Years as a Salesforce Partner
  • 1000+

    Certified Salesforce AI Specialists
  • 10,000+

    Salesforce Certifications
  • 5x

    Salesforce Partner of the Year

How Merkle fits with Salesforce


Customer Data & Identity

Merkury for Enterprise is the only zero-copy identity solution built directly into Salesforce Data Cloud, giving your teams a complete, real-time customer view without data ever leaving your environment.

Messaging & Journeys

We orchestrate personalized, always-on customer experiences across every channel, connecting messaging, promotions, and commerce into one continuous journey powered by your first-party data.

Commerce

We connect your commerce experience to the same Agentforce and Data Cloud foundation powering your CRM and loyalty programs, so every transaction enriches your customer data and drives the next interaction.

Promotions & Loyalty Management

Merkle leads the world in loyalty strategy and execution, turning Salesforce Loyalty Management into a connected growth engine where loyalty, promotions, CRM, messaging, and commerce all work together.

CRM & Connected Care

We help clients move beyond siloed, transactional service to an orchestrated, one-to-one experience that deepens customer relationships and delivers a measurable competitive advantage.

Insights & Analytics

Our 1,500+ analytics experts continuously enhance your processes, creating a virtuous cycle that unlocks the full value of your Salesforce investment.

Learn more about Merkle & Salesforce


Merkle at Connections

Join our experts at Connections 2026 — June 3–4 in Chicago — to see how agent-first marketing can transform the full customer journey. Learn how to activate Agentforce safely, build the right identity foundation with Data 360, and turn your Salesforce investment into measurable outcomes.

Merkle Martech Academy

Merkle offers an immersive ten-module series to help marketers connect the dots between Salesforce technologies and the everyday decisions, processes, and responsibilities that organizations demand.

Merkury

Integrated directly with Salesforce, Merkury identifies anonymous customers with a cookieless ID – enhancing customer understanding without third-party cookies. The future of identity is here and available on Salesforce AppExchange.

WHAT WE CAN DO FOR YOU

Let's talk.

Our team has the depth of expertise to take on any challenge — and we’re always ready to help. So reach out. We can’t wait to hear from you.

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Merkle & Salesforce Partnership - CX Solutions | Merkle