Customer experience reimagined


Customer experience reimagined

Welcome to Merkle

Customer experience reimagined

Welcome to Merkle

Customer experience reimagined

Welcome to Merkle

Customer experience reimagined

Welcome to Merkle

Customer experience reimagined

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.


Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

Woman looking at board

Get to know us.

Discover what we're about—and how we put our expertise to work to help the best companies in the world transform customer experiences.

Get to know us.

Discover what we're about—and how we put our expertise to work to help the best companies in the world transform customer experiences.

Get to know us.

Discover what we're about—and how we put our expertise to work to help the best companies in the world transform customer experiences.

Get to know us.

Discover what we're about—and how we put our expertise to work to help the best companies in the world transform customer experiences.

Get to know us.

Discover what we're about—and how we put our expertise to work to help the best companies in the world transform customer experiences.

Get to know us.

Discover what we're about—and how we put our expertise to work to help the best companies in the world transform customer experiences.

What we’re talking about right now

From our latest work to the latest insights from offices across the globe, find out what's getting our attention.

What we’re talking about right now

From our latest work to the latest insights from offices across the globe, find out what's getting our attention.

MERKLE NOW

What we’re talking about right now

From our latest work to the latest insights from offices across the globe, find out what's getting our attention.

MERKLE NOW

What we’re talking about right now

From our latest work to the latest insights from offices across the globe, find out what's getting our attention.

MERKLE NOW

What we’re talking about right now

From our latest work to the latest insights from offices across the globe, find out what's getting our attention.

MERKLE NOW

What we’re talking about right now

From our latest work to the latest insights from offices across the globe, find out what's getting our attention.

A world of talent - worldwide

Five continents. 30+ countries. One vibrant and creative culture, dedicated to conjuring to life the kind of irresistible experiences that can set a brand apart. Wherever you are, there’s a good chance our team of experience experts is close by.

A world of talent - worldwide

Five continents. 30+ countries. One vibrant and creative culture, dedicated to conjuring to life the kind of irresistible experiences that can set a brand apart. Wherever you are, there’s a good chance our team of experience experts is close by.

WHERE TO FIND US

A world of talent - worldwide

Five continents. 30+ countries. One vibrant and creative culture, dedicated to conjuring to life the kind of irresistible experiences that can set a brand apart. Wherever you are, there’s a good chance our team of experience experts is close by.

WHERE TO FIND US

A world of talent - worldwide

Five continents. 30+ countries. One vibrant and creative culture, dedicated to conjuring to life the kind of irresistible experiences that can set a brand apart. Wherever you are, there’s a good chance our team of experience experts is close by.

WHERE TO FIND US

A world of talent - worldwide

Five continents. 30+ countries. One vibrant and creative culture, dedicated to conjuring to life the kind of irresistible experiences that can set a brand apart. Wherever you are, there’s a good chance our team of experience experts is close by.

WHERE TO FIND US

A world of talent - worldwide

Five continents. 30+ countries. One vibrant and creative culture, dedicated to conjuring to life the kind of irresistible experiences that can set a brand apart. Wherever you are, there’s a good chance our team of experience experts is close by.