Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

Digital Platforms & Engineering

Our global technology teams improve business agility, with modern architectures and agile ways of working that ready brands for what’s next.

With decades of experience in every domain of modern technology – from custom engineering to core commerce, front-end experience to personalization – we define enterprise technology strategies that harmonize with business strategy. We then partner to drive transformation, including organizational change and portfolio management – to move people, process, and technology into a future of continuous improvement.

Composable ecommerce. OMS and inventory management. Marketplaces. Search. Payments. Loyalty. Point of sale. Pricing and promotions.Our thousands of certified technologists have delivered 800+ successful implementations across leading platforms including Salesforce, Adobe, Mirakl, SAP, Oracle, Shopify, Braze, Fluent Commerce, and commerce tools.

Content is the foundation of digital experiences – from product to brand and marketing, the delivery of contextual experiences across touchpoint and geography requires a well-tuned content supply chain. From leading headless content management (CMS) to modern product information (PIM) and asset management (DAM) technologies, we identify and architect optimal solutions to enable engagement at scale.

From custom application development and cloud strategies to mobile engineering and digital design systems, orchestration, differentiation, and scalability in modern CX is a key focus of our work. We bring global experience with integrated platforms including Adobe, Sitecore, and Optimizely, as well as best of breed frameworks and composable solutions.

$25B

in global annual client GMV managed across active engagements
3,500+

multi-platform and cloud certified technologists and engineers
20+

partner awards across Salesforce, Adobe, Sitecore, Google, and more

- $25B
  
  in global annual client GMV managed across active engagements
- 3,500+
  
  multi-platform and cloud certified technologists and engineers
- 20+
  
  partner awards across Salesforce, Adobe, Sitecore, Google, and more

Client success stories

Focus Brands

Zeroing in on a Seven-Brand Digital Transformation Read case
Kvik

A customer experience as smooth as a soft-closing drawer Read case
M.J. Bale

Increasing Shopping Cart Conversion with Salesforce Read case
Laurastar

Smart adaption to digital demands increases sales 175% Read case
Currys

Outstanding results through an industry-first approach Read case
Hershey's

Online Corporate Gifting Made Easy and Seamless Read case
CHOICE

Achieving personalisation with privacy Read case
ACARA

Securing the future by digitising the Australian curriculum Read case
BIG4

Simplifying how you book an Australian holiday Read case
Jetstar

Rebuilding an eCommerce platform from the ground up Read case

Our experience & commerce experts

Luis Nunes

Chief Services Officer, Merkle DACH

Providing to Merkle clients with end-to-end services that maximize value generation is the day-to-day objective of the 1500+ consultants in DACH. Luís leads those teams in making that objective a reality, while also driving the innovation and next-generation services agenda. The very same teams that continuously serve some of the top companies in the world are regularly recognised with praise and awards by partners and industry analysts, and they strive to have a positive impact on people’s lives with each of their actions.

With a background in robotics engineering and applied statistics, and following experiences in the finance and broadcasting industries, Luís’s 10+ years in this field have been a mix of technology-oriented and management roles, where constant optimisation of efficiency and effectiveness have been north stars, together with the realisation that outstanding talent delivers outstanding success for all involved.

The Portugal native is a proud father of three boys and lives and breathes football, Formula1, and cinema. He is passionate about new generations and their way of thinking & living.

/content/dam/merkle/en/content-fragments/images-content-fragments/leadership-headshots/e-and-c/Merkle-Luis-Nunes-Headshot.jpg

Luis Nunes

https://www.linkedin.com/in/luiscnunes/

false

Mathieu Villard

Business & Operations Director, Merkle APAC Commerce & Loyalty

Mathieu is a highly experienced business leader and eCommerce professional with over 16 years of experience in the tech industry, having worked in China, Singapore, and Australia. He's held senior management positions across APAC, driving growth and delivering exceptional results for clients from various industries.

Mathieu's expertise has been recognised with numerous Adobe Commerce and Salesforce accreditations. He's dedicated to guiding clients' digital journey to success and achieving commercial excellence.

/content/dam/merkle/en/content-fragments/images-content-fragments/leadership-headshots/hong-kong/Merkle-Mathieu-Villard-Headshot.jpg

false

Ben Smith

Chief Operating Officer, Experience & Commerce, UK

As Merkle UK Experience & Commerce COO, Ben ensures that Merkle delivers exceptional work for clients. Ben applies a methodical approach to business operations to ensure successful client delivery and sustainable growth.

Ben has 20+ years of experience delivering large, multi-disciplinary global experience programs, consulting on complex technical solutions and establishing onshore and offshore delivery teams. His many years of commerce experience give him a wealth of industry knowledge, which he uses to help brands break boundaries, increase revenue, and accelerate growth.

Ben leads technology delivery teams including local, near-shore, offshore, and network resources. He ensures that Merkle’s teams and capabilities are built around client needs and bring together people, technology, and ways of working to deliver on time, on budget, and to the highest standard of creativity and quality.

/content/dam/merkle/en/content-fragments/images-content-fragments/leadership-headshots/e-and-c/Merkle-Ben-Smith-Headshot.jpg

Ben Smith

https://www.linkedin.com/in/bensmithecommerce/

false

Shashikant Shimpi

Global Experience & Commerce Lead, Dentsu Global Services

Shashikant is a Global E&C Lead for DGS (dentsu Global Services) with over 2 decades of extensive experience in delivering digital transformation projects to global clients including Adidas, Disney, and Sony. He ensures flawless service delivery for Merkle's global E&C practice, leading a team that comprises more than 700 experts across 4 capability centers in India, who deliver end-to-end services in digital commerce, creative experience, experience design, content management, and connected third-party ecosystems.

He has been instrumental in delivering 800+ ecommerce sites for 500+ global clients creating meaningful impact including high conversion, growth, performance improvement, and cost reduction. He provides breakthrough leadership in building world class global teams, creating great business outcomes for clients, and driving revenue growth.

Shashi is experienced in improving operational efficiency, driving innovation, and building one team culture. He is a practitioner of modern engineering with innovation and has organized 25+ hackathons to promote innovative culture. He is a thought leader and has actively contributed as a keynote speaker at various global conferences organized by Salesforce, Adobe, NASSCOM, etc. He is a professional badminton player and likes reading books in his free time.

/content/dam/merkle/en/content-fragments/images-content-fragments/leadership-headshots/e-and-c/Merkle-Shashi-Headshot.jpg

Shashikant Shimpi

https://www.linkedin.com/in/shashikant-shimpi-b230891a/

false

Scaling-Up: Designing Tomorrow’s Experiences Today

Meeting customer expectations today means asking the big questions. How do you want your customers to feel? How can you make their lives better? And how can interactions grow into relationships? The 2023 Customer Experience Imperatives helps you navigate the entire landscape whether it your organization, your existing technology and data assets, or how to think about commerce.

LEARN MORE OUR SERVICES