Leading
Global Salesforce agency partner
Top 6
Overall worldwide partner
20+
Years as a Salesforce partner
3,000+
Salesforce trained staff globally
Global Salesforce agency partner
Overall worldwide partner
Years as a Salesforce partner
Salesforce trained staff globally
A digital transformation initiative requires more than just technical know-how; it also calls for a partner who can effectively align strategy, execution, and customer experience management. Our experienced Salesforce consultants anticipate challenges, ensuring not only a smooth implementation but also a solution that meets your audience's expectations.
Our commitment to collaboration is unwavering. Projects are carefully de-risked by our team, ensuring every action is in line with your goals and provides real value to your company. Here's how we guarantee transparency and success:
Kicking-off a transformation initiative but need help figuring out where to start? Our Discovery Service captures the detailed requirements of a project, delivers a clickable Prototype, provides a Statement of Work, giving clients certainty on project requirements, timelines, and cost.
Harnessing our proven agile delivery methodology, we design, implement, and manage solutions from Discovery to Post-Implementation. Our continuous development and demonstration of work completed ensure transparency along the entire journey.
Leveraging our Salesforce Marketing Cloud expertise, Merkle's comprehensive digital marketing services handle every aspect of your end-to-end marketing campaigns, from brand awareness to post-sale loyalty. Our skilled team refines customer journeys, ensuring seamless planning, creative design, and continuous optimization.
Need help maintaining your Salesforce Org? Want to improve your processes continuously? To gain a competitive edge in terms of service quality, responsiveness, and cost, our customers benefit from our best-practice development/support capabilities.
Go-Live marks not the end but the beginning of your journey. By providing a Hypercare Service model, we ensure a safe and successful landing for your Salesforce Platform after the initial Go- Live of your project.
Change is hard. User Adoption is harder. We provide best-practice User Adoption and Training services to ensure your organisation fully utilises Salesforce. We prepare users for system changes by providing change management consultancy with extensive training and communication plans.
Combining MuleSoft's powerful integration platform with Merkle's expert consulting and development services helps clients unlock and unify data, empower developers, and transform their businesses for the digital era.
As your technology stack grows, Merkle offers a scalable CoE which provides leadership, best practices, research, support and/or training. We offer dedicated onsite teams that have expertise in all areas of Salesforce and business process management.
Not sure how a current project is progressing or what state your Salesforce Org is in? Merkle's skilled team performs a planned programme assessment of each of the client's agreed technical & business review artefacts to help protect, optimize and grow your business.
Speed up implementations and reduce costs with our Accelerators including Customer Onboarding, Self-Service Portals, Enhanced Communication and KYC/AML solutions.
Elevate your sales with Merkle's Navigator Level II expertise, offering centralised management, anytime access, and scalable solutions that prioritise deal closures.
With Merkle's Navigator Level II expertise, enhance agent productivity through expert-driven multi-channel support, streamlined workflows, and comprehensive agent resources.
Merkle, a Navigator Level II Marketing Cloud Specialist, seamlessly integrates digital channels to optimize your marketing performance and drive growth.
Catering to diverse sectors, Merkle excels in Industry Cloud Delivery, encompassing Financial Service Cloud, Automotive Cloud, Retail Cloud, Manufacturing Cloud, Health Cloud, and beyond, ensuring tailored solutions for each industry's unique needs.
Merkle's expertise in Commerce Cloud allows us to build user-centric B2C and B2B commerce sites that provide individualised shopping experiences across all channels.
Merkle crafts vibrant communities, forums, and apps through Experience Cloud, offering expert-driven portals and self-service solutions for enhanced user engagement.
Businesses of sizes can benefit from Merkle's customized Salesforce support, designed with support models that adapt to meet changing customer needs
Merkle, "as Salesforce Navigator Experts in Customer 360," offers seamless CRM transformation via "expert-driven transition strategies to the intuitive Lightning platform.
In partnership with Salesforce, Merkle brings advanced AI capabilities to the platform. As leaders in Data Cloud Delivery, we harness cloud data for smarter insights and optimal results.
Merkle's CPQ specialists offer expert guidance for accurate quotes, leveraging innovative solutions from Salesforce CPQ for streamlined sales processes.