January 31, 2023
The Drum
Innovation without compromise: 5 ways to future-proof your CX strategy
The stakes are high for today’s brands. They must contend with the usual modern challenges: competition, fickle and fragmented audiences, digital transformation, prodigious amounts of data, and privacy regulations – all while absorbing the shock of the past three years. There’s, quite simply, more of everything, and much to plan for, and targets keep moving.
Topics:
Customer Strategy