CAPABILITY

Engagement & Loyalty

Customer loyalty is a brand’s most valuable asset. So why do companies struggle to prioritize loyalty through customer experience? It’s because loyalty requires trust – and building trust is hard.

Engagement & Loyalty

Reach users wherever they are and redefine how to engage, delight, and connect at scale.

Customers want relationships with brands they love and trust. They want companies to understand them and deliver consistent experiences that prove it. Our comprehensive capabilities across engagement and CRM will help you activate new channels and deploy innovative loyalty programs that grow brand love. Get ready to create connection at every stage of the customer lifecycle.

  • 300M+

    active loyalty members from Merkle-delivered programs

  • Top 3%

    of global feed management providers for social and search commerce

  • 25,000+

    AI-enabled messaging and CRM campaigns deployed annually

  • 2,500+

    loyalty, promotions, CRM, and B2B ABX experts

Our areas of expertise

Loyalty strategy & program execution

Create moments of value across the loyalty journey. Our innovative programs engage and retain customers, drive loyalty, and expand growth.

Digital messaging, marketing, & customer service

Unlock deeper, more actionable insights for more powerful marketing outcomes with our superior digital intelligence solutions.

Promotions & experiential marketing

Up-level brand engagement with promotions, gamification, and experiential content. We’ll cover tech, compliance, and everything in between.

Social, search & emerging commerce

From feeds to strategic campaigns and direct messaging content, inspire your customers to engage and convert on emergent forms of commerce.

Featured Product

LoyaltyPlus™

Turn loyalty into a strategic advantage with LoyaltyPlus™, our global cloud platform that helps brands build data-rich, engagement-led loyalty programs that go beyond transactions.

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Loyalty 360 Awards logo
2025 Loyalty 360 Awards
Two Platinum Awards, Gold, Bronze
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Everest Group
Leader
Loyalty Solutions PEAK Matrix®; Loyalty Services PEAK Matrix®
Forrester
Leader
Loyalty Solutions; Customer Database & Engagement Agencies
Idc
Leader
Global Marketing Services
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Success stories

More on this topic

Loyalty Barometer Report

How brands can improve their strategy to meet evolving customer expectations

What does it take to create loyal customers? And once you have their loyalty, how do you keep them engaged and invested? We surveyed 1,500 consumers to find out.

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