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2022-11-12
Authors
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Article Type
Employee-Authored
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Article Teaser
The concept of normal is powerful. It is so powerful that even the idea of a “new normal” is now commonly applied to address big societal shifts. However, in mental health, applying the term normal can be a debilitating notion that isolates and stigmatises. It leads to feelings of shame and perceptions of brokenness or being different in unacceptable ways. It is essential to meet such feelings with deep empathy. Cultivating this empathy to empower the person and change the healthcare infrastructure is the heart and soul of the healthcare customer experience (CX).
Publication
The CSR Journal