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Building Meaningful Customer Relationships Through Digital Experiences Part 3: Planning and Activation

Original Presentation Date

Jun 23, 2021

Key Takeaways

This webinar will discuss:

  • Adapting to experience-based strategy and planning
  • Developing the right content and capabilities 
  • Setting your programs up to activate on meaningful experiences

Detailed Overview

Today, your customers expect experiences that are immediately meaningful, unique, and that provide value beyond what they can receive elsewhere. Marketers can no longer manage and drive every single customer moment that may arise. Instead, marketers must learn to deliver personalized, value-based moments at scale. In this session, we will discuss how a shift in mindset is required to balance, plan, and activate against experiences that deliver the highest value for your customer and your business.  

Presenters

Aaron Tellier

EVP & GM, Insurance & Wealth Management, Merkle

Jennifer DeGiovanni

Senior Director, Client Strategy, Merkle

Amy Thorne

EVP, Creative Business Lead