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Filter, a Merkle Company, Releases White Paper on New Strategies for In-House Agency Success

September 10, 2019
Seattle, WA

Report Provides Insights and Data About the Pitfalls and Best Practices for Building an In-House Agency

Filter, an in-house agency partner to leading global brands, has published a new white paper examining the key considerations and consequences faced by an increasing number of companies looking to shift their marketing and customer experience work to in-house agencies. The Hybrid Services Model: Why Future-Forward Marketers are Taking A New Approach to Taking Work In-House analyzes the many important drivers of this trend, as well as the considerable challenges companies encounter in their efforts to build a high-performing, in-house agency.

The paper draws on Filter’s 30-year background in resourcing solutions for digital marketing, user experience and emerging technology services, distilling this demonstrated experience into data-driven insights and actionable recommendations for CMOs and other business leaders.

Top takeaways from this report include an analysis of how in-housing brings greater command and control of a company’s digital experience, and the returns it can deliver against the always-on demand for new, personalized, high-value content to continually elevate those experiences. The paper defines a proven framework — the “hybrid-services model” — for effectively orchestrating marketing activities among a company’s outside agencies, in-house staff, and its in-house agency partner.

This latter party — a relatively new breed of professional services firm that builds and runs in-house agencies or embedded teams on behalf of its clients — combines the capabilities of a strategic consultancy and the expert marketing chops of an agency, along with strengths in workforce operations and talent development. Through this unique blend of disciplines, in-house agency partners have proved to play a key role in the success and sustainability of in-housing programs among mid-size and large enterprise companies.

More and more companies continue to explore in-housing as a means to elevate and accelerate their marketing performance. In a recent survey by the Association of National Advertisers, 78 percent of companies reported new development of some kind of internal marketing organization, and 70 percent moved at least some established business in-house over the past three years.

“In-housing partners increasingly play a vital role in helping companies make this transition,” said Joe Melanson, Filter CEO. “As this paper demonstrates, the collaboration and expertise they bring is essential to crafting an effective, efficient balance across in-house and outside agencies.”


For Filter: David Hensel
Director of Marketing
[email protected]

For Merkle: Kite Hill PR
Moira Shannon
[email protected]

About Filter
Filter provides in-house agencies and embedded team solutions to leading enterprise companies and emerging brands. Working in close collaboration with each client, Filter deploys specialized, world-class expertise right inside their organization – tightly integrated with their own people and processes to deliver maximum efficiency, impact and speed to market. For nearly 30 years, Filter’s innovative, agile approach has helped clients accelerate the performance of their digital marketing, user experience, and emerging technology initiatives. To learn more about how Filter empowers brands and accelerates business results, visit www.filterdigital.com.

About Merkle

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 16,000 employees, Merkle is headquartered in Columbia, Maryland, with locations in 30+ countries throughout the Americas, EMEA, and APAC. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkle.com.

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