Shoptalk is where thousands of retail changemakers come together every year to create the future of retail. The Shoptalk agenda covers the latest technologies, trends and business models, as well as the rapid transformation of what consumers discover, shop for and buy—everything ranging from apparel and electronics to beauty and grocery.
Our team is excited to be on-site at this years event, register for our Loyalty sessions with Salesforce here.
We hope to see you there!
Breakout Room #1 - Evolution of Loyalty in Retail
Why is loyalty top of mind lately? What role does it play in the race to first party data? What do customers expect from modern loyalty approaches? Join the Salesforce Retail Industry Advisors as they break down the evolution of retail loyalty, top trends and considerations for reimagining your membership program experiences.
EVP Promotion, Loyalty, Digital Messaging Solutions, Merkle
Breakout Room #2 - Introducing Salesforce Loyalty Management
Build on the world’s #1 CRM and cloud platform, Salesforce Loyalty Management enables retailers and brands to deliver a connected loyalty program woven through their entire customer experience, from commerce, service, marketing, social, partnerships and beyond. Join the Salesforce Solutions Engineering team for a first hand look at the features, capabilities, insights, and connected experiences of Salesforce Loyalty Management.
Salesforce Alliance Director, Merkle
Breakout Room #3 - Implementing Loyalty Management with Merkle
Partnering with Merkle brings the world’s #1 loyalty agency and #1 Customer 360 platform together. With over 20 years expertise working with the world’s most admired brands, Merkle meets retailers & brands where they are on their loyalty journey, whether they are ready to implement now or if they need a little help with program strategy, design, internal alignment, business case, and budgeting. In this breakout, Merkle will step through the elements of their full-service, global loyalty experience agency and SFLM packaged offerings & consulting services.
SVP, Growth Officer, Merkle