Field of Visions series - Episode 2 - Stepping Into the Metaverse: How brands can create new commerce experiences and build communities
Field of Visions series - Episode 2 - July. 13, 2022
Welcome to our Field of Visions series where we will share forward thinking perspectives around the future of customer experience. Join us and learn how industry experts achieve desired outcomes, exceed customer expectations, and shape long term loyalty in a human centric way.
In this episode, join Benoit Soucaret, Alex Hamilton, and Kris Hunt as they explore how brands can leverage the Metaverse to create new commerce experiences and build communities.
You can also watch the video podcast on our YouTube channel.
Merkle Connected
This podcast discusses CX transformation with those who enact customer experience change for the world’s leading brands. We’ll be hosting a wide variety of speakers from across the whole world of CX – giving you on-the-ground strategic advice and best practice from experts both within Merkle, and drawn from further afield. Discussions will take in all things data, tech, strategy, analytics, creative and more - giving you the ideas and know-how that you need to develop transformational, data-driven customer experience management practices for your brand.
Episode Details
Guests
Chief Experience Officer, Experience & Commerce
Head of Innovation
Strategy & Content Consultant in Web 3 & Luxury
Episode Details
In this episode we will be discussing:
- Where the Metaverse exists today, and where will it be heading.
- Is the Metaverse: the future of commerce, a real profit-making venture, or a false hope?
- Where we see opportunities, and how brands can get started.
- Examples of brands who are innovating in the Metaverse.
