Beverage Brand Speeds Up Event Stream and Improves Analytics
A large beverage retailer wanted to use data across multiple channels (email, digital, CRM) to understand the different events a customer experienced before purchasing additional products. The desired end state would enable insights to drive campaign performance as well as provide an understanding of how those touches impact customer lifecycle.
Unfortunately, media, CRM, and email analytics have historically been siloed ventures across teams and technology. These silos prohibit the integration of historical data to build the appropriate models.
- Onboard the client onto RAL to automatically load over 50 different data feeds.
- Configure CDI processing using Merkle’s cR-KB product to perform hygiene and identity resolution across multiple sources.
- Utilise RAL analytics environment to connect media and email engagements to actual performance and effect on customer lifecycle.