Key takeaways

Holiday 2020 was the year of ecommerce explosion. In 2021, it was the brick-and-mortar resurgence. For 2022, the theme propelling the holiday season will be merging digital and physical experiences. In this webinar, our retail and customer experience experts were joined by a well-known brand to discuss why hybrid experiences, payment and delivery options, and messaging will be key this season and how to employ strategies that will help you stand out to consumers.

Attendees left with a better understanding and actionable tips around:

• The biggest trends and challenges this holiday season
• Where brands should prioritize their effort
• How to stand out in their customer experiences