Job Description - Sr. Analyst XM Advisory (L25/L30)

• Overall, 5 years' experience with analysis/reporting/delivering CX consulting services/projects
• Has a strong understanding of good VoC Programs, survey design, dashboard design, customer journey mapping, segmentation, closed loop process designs, data analysis and insights presentation
• Ability to work independently and with a team consisting of executives, project stakeholders and project team members
• Consultative and relationship builder who can quickly understand client needs and requirements
• Effective communication of complex ideas both verbally and in writing
• Exceptional analytical and problem-solving skills
• Qualtrics experience preferred
• Proven track record driving positive change in a complex environment; exceptional change management skills
• Comfortable with fluidity/changes in responsibilities across projects Design and improve experiences for our CX advisory clients.
• Proficient at methodologies like Program assessment, stakeholder interviews, VoC survey design, dashboard design, Insights presentation, Key driver analysis. Knowledge of Governance & Prioritization frameworks, RCA is an added advantage.
• Proficient in understanding dashboard widgets and creating insights summary/PPT for client stakeholders.
• Play a supporting role for clients on projects and maintain comprehensive notes.
• Assist with report creation, including writing, analysis, chart and table creation in Excel or PowerPoint.
• Lead the write-ups of survey questionnaires, writing questions that use clear phrasing and uphold Qualtrics and industry-standard methodologies.
• Be able to effectively problem solve logistical issues and adjust on the fly. Identify issues and suggest solutions on how to make projects run more smoothly.
• Bachelor's degree or higher in business strategy, design & implementation
• 5 years’ experience within the VoC Research, Design & Implementation industry
• Lead and successfully deliver bespoke research solutions to clients throughout the entire project lifecycle (methodology, design & analysis)
• Knowledge with Qualtrics XM platform (a plus point)
• Technical aptitude and proficiency in tools like PPT, Excel, Qualtrics platform
• Analytical thinking, logical reasoning skills, and creative intelligence are essential.
  
   

Success Criteria:
 

• A high level of motivation and excellent communication skills are required to handle an incredibly diverse slate of work, clients, and team personalities. Flexibility to work on multiple projects, a natural aptitude for organization and deliverable creation are equally important in this fast-paced environment.
• You have a passion for cross functional collaboration and combining different types of data, learnings & insights.
• You can deliver amidst the dynamic nature of workload and pace inherent in a client service business. You should have very strong Excel and PowerPoint skills, and can run basic statistical analyses, display the creativity needed for writing effective questionnaires, and be very comfortable multi-tasking.
• You are academically qualified, have at least 5 years’ experience within a market research capacity. You have strong personal accountability, work ethic and a positive, “can do” attitude. There is tremendous growth potential in our rapidly growing company and we’re looking for eager people up for the challenge.