We are looking for a DevOps Support Engineer to join our CloudOps team. In this role, your primary responsibility will be to ensure the stability, reliability, and smooth operation of our cloud-based client solutions. You will monitor and maintain existing environments, investigate and resolve incidents, identify and address emerging issues, and support development teams in deploying updates to production.
 

You will also help manage and maintain release pipelines, ensuring deployments are efficient, repeatable, and secure, as well as maintain non-production environments. While Azure is our primary cloud platform, you will also work with Scaleway services.
 

This role is crucial for keeping client solutions dependable, high-performing, and secure, reducing downtime, resolving issues swiftly, and helping development teams deliver and maintain solutions at a consistently high standard of quality.

Key Responsibilities

• Monitor, maintain, and optimize cloud-based client solutions to ensure high availability and performance
• Investigate and resolve incidents promptly, performing root cause analysis and implementing preventative measures
• Conduct Post-Incident Reviews (PIRs) and prepare Post-Incident Reports for clients
• Support and guide development teams during production deployments
• Maintain and improve CI/CD pipelines for reliability and efficiency
• Manage and maintain non-production environments to ensure alignment with production standards
• Configure and maintain services such as Azure Front Door, WAF, Web Apps, Functions, Logic Apps, Azure SQL, Kubernetes (K8S) and Nginx
• Implement and maintain monitoring and observability tools such as Azure Monitor, Application Insights, and Grafana
• Participate in on-call rotation for select clients

What We’re Looking For

• 2–4 years of experience in a DevOps, Cloud Operations, or similar support role
• Solid hands-on experience with Microsoft Azure (networking, security, application services)
• Familiarity with Scaleway cloud services is a plus
• Understanding of release management and deployment processes in Azure DevOps and/or GitHub Actions
• Experience producing clear and actionable Post-Incident Reports for clients
• Knowledge of Infrastructure as Code tools such as Terraform or Bicep is a plus
• Strong troubleshooting and problem-solving skills, with a proactive mindset
• Familiarity with modern security and compliance practices for cloud environments
• Ability to collaborate effectively with cross-functional teams and communicate with both technical and non-technical stakeholders
   

Benefits: 

• A nice pension scheme + health insurance 
• Weekly Friday bars (yup, your weekend buzz is on us!) 
• Breakfast and lunch at our office
• Flexible work model with remote workday options
• An unlimited amount of coffee, tea and supportive colleagues 
• Wine tasting, coffee club, game nights, grand parties, fun events 
   

We have employees who've stayed with us for 5, 10, 15, and even 20 years! There's room for you to be yourself, including dressing however you like. 
 

Additional information

Company Description

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we've put people at the heart of digital business transformation. As the world's only integrated experience consultancy with deep roots in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.          
 

Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms in digital transformation, commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

With more than 16,000 employees globally, Merkle operates across 30+ countries in the Americas, EMEA, and APAC regions. In Denmark, we have over 300 talented colleagues working from offices in Copenhagen and Aarhus.

For more information, visit www.merkle.com. 
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Inclusion and Diversity:

At Merkle we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Contact:
We look forward to receiving your application for any questions, please contact the TA in charge of this role: Thomas Holley, Senior Talent Acquisition Partner, EMEA, NE. #LI-MERKLE #LI-Onsite #LI-TH2