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Quality Assurance Team Lead

Location: Sofia, Sofia City Province.
Company Description:

Merkle Bulgaria provides global retailers with a single source for expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers including Adidas, Clarins, ASDA. Shiseido, Birkenstock, La Prairie, and more. Our world-class team has delivered sites for over 35 brands with more than 400 transactional eCommerce sites in 60 locations and on 6 continents.

As part of a global expansion strategy, the company has set up a key Sofia technology team of Software Architects, Software Developers, QA Engineers, Project Managers, and Technical Support Specialists. To support this strategy we are currently looking for talented people for the role of:

Job Description:


  • Responsible for ensuring overall quality of the deliverables and customer satisfaction
  • Works closely with the client and business stakeholders on providing test requirements, QA estimates and resource needs across one or more projects
  • Provides and controls the project test plan execution, assigns responsibilities to team members and provides visibility on the progress, risks and mitigation plans regularly
  • Owns the development of the team’s technical and domain expertise via various knowledge sharing and training initiative
  • Sets clear objectives, empowers the team to achieve them and leads the appraisal process
  • Mentors junior and less experienced team members on applications and job functions
  • Ensures Lines of Succession are in place
  • Acts as communication bridge and escalation point for the team

What you need to succeed:

  • Proven experience in a Team Lead/Manager position
  • 5+ years of commercial experience testing Web and Client/Server applications
  • Understanding of the popular browsers concepts and differences
  • Good understanding of project quality tracking and reporting best practices/KPIs
  • Understanding of test documentation management best practices
  • Detailed experience in writing system test scripts, test execution, and defect reporting
  • Strong knowledge of web technologies – HTML, CSS, JavaScript and internet protocols, etc.
  • Knowledge of key internet technologies such as HTTP(S), S/FTP, SMTP, TCP/IP, DNS, firewalls, etc.
  • Understanding of OOP and basic programming principles
  • Very good understanding of various SDLC and project management tools
  • In-depth knowledge of the STLC
  • General knowledge in continuous integration and automation tools
  • Thorough understanding of software engineering practices such as unit testing, source code control, and change management
  • Strong/assertive/pro-active written and verbal communication
  • Very good verbal and written English

Nice to have:

  • Understanding of e-commerce and respective 3rd parties and integrations
  • Knowledge of non-functional testing tools (security scanners, load, and performance, page performance, SEO tools)
  • Experience in web usability and accessibility testing and related tools
  • ISTQB Certificate Foundation Level in Software Testing
Additional Information:


  • We are huge believers in work-life balance, that's why we offer all of our employees 25 days of paid leave;
  • We recognize strong talent and go above and beyond to attract and retain the best people, that's why our remuneration packages are among the top on the market;
  • We understand that there cannot be a "one size fits all" approach when it comes to benefits, that's why we have a customizable benefits package, that fits your own needs;
  • Our teams operate using a hybrid work model and they can work from both the office and the comfort of their own home;
  • Free parking spaces for all of our employees when they decide to work from the office;
  • Free drinks and snacks in the office to help keep the energy levels up;
  • Attend the most popular tech and business events in Bulgaria for free, of course.

Тhаnk you for reading about our role. If you decide to apply, keep in mind that we will be considering candidates who meet our requirements first, then everyone else. If you don't hear back from us, we may reach out in the future once we have a role that might be a better fit for you.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.