Dentsu is an integrated growth and transformation partner to the world’s leading organizations, present in over 145 countries and regions. Dentsu delivers end-to-end experience transformation by integrating its services across Media, CXM and Creative, while its business transformation mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.
This role sits within dentsu UK&I’s Business Transformation (BX) practice. BX exists to propel growth for brands and businesses and sits at the intersection of consulting and creativity. BX combines dentsu’s unique data and technology-driven creativity with management consulting rigour and human-centric design to drive sustainable growth and prepare organisations for the future.
At a time of rapid global change and increasingly urgent challenges, BX offers a fresh, future-focused approach to sustainable growth. By leveraging the Japanese philosophy of Sanpo Yoshi – success through responsibility – BX delivers actionable strategies that create long-term positive impact for business, people, and society.
BX’s end-to-end expertise spans three key areas:
Business Strategy – Defining where to play and how to win. Identifying new paths to uncommon growth, pivoting business models and driving customer led innovation to create competitive advantage.
Change & Transformation – Designing and executing future-ready operating models and change strategies.
Customer Strategy – Designing end-to-end strategies that align customer needs with business goals to drive value, loyalty, and growth.
As a Senior Director, Customer Strategy you will be responsible for the delivery of customer strategy programmes of work, contribute to our sales pipeline, work with teams to further develop and refine out service set and IP, and play an active role in people development.
Responsibilities
Professional Skills
A few of the benefits
You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning
29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days)
We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years
You'll have a hybrid working schedule, with flexible start/end hours
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams
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