Solution Architect

Strategy & Transformation

Copenhagen

About the job

We’re looking for a CX Architect to join our team and help leading brands deliver seamless, personalized, and scalable customer experiences. You will play a pivotal role in designing and implementing comprehensive CXM architectures. With a strong emphasis on Martech, content management, CMS platforms, and pre-sales activities, you’ll be the strategic and technical linchpin—translating ambition into architecture, vision into value, and complexity into clarity.

We’re looking for a Solution Architect to join our team and help leading brands deliver seamless, personalized, and scalable customer experiences. You will play a pivotal role in designing and implementing comprehensive CXM architectures. With a strong emphasis on Martech, content management, CMS platforms, and pre-sales activities, you’ll be the strategic and technical linchpin—translating ambition into architecture, vision into value, and complexity into clarity. The role reports into Head of CXM Consulting.

Key Responsibilities: 

  • CXM Architecture: Define and implement overarching CXM architectures that seamlessly connect systems, data, and processes to create cohesive customer journeys. 
  • Architect Holistic CXM Solutions: Design and deliver end-to-end Customer Experience Management (CXM) architectures that seamlessly connect systems, data and processes across platforms to orchestrate personalized journeys.
  • Lead Martech & CMS Integrations:
    Leverage your deep knowledge of content management platforms and Martech ecosystems to implement scalable, channel-agnostic solutions.
  • Act as a Trusted Advisor to clients and supporting pre-sales:
    Partner closely with clients and internal sales teams to diagnose challenges, shape solutions, and craft compelling value propositions that win deals and build long-term trust.
  • Connect Strategy to Execution:
    Work across multi-disciplinary teams and act as a bridge between developers, designers, strategists, and product owners to ensure every architectural decision aligns with business objectives and elevates CX.
  • Innovation & Vision: Stay at the forefront of emerging trends in CXM, Martech, and commerce to identify opportunities for growth and improvement. 

Qualifications: 

  • Proven track record in CXM architecture, content management systems, and commerce platforms. In depth knowledge of Marketing Automation solutions is a prerequisite.
  • Strong analytical and problem-solving skills with a focus on creating scalable, customer-centric solutions. 
  • Deep understanding of enterprise architecture in relation to CXM, data-driven personalization, and omnichannel strategies. 
  • Proven expertise in consultative selling, pitching, and pre-sales activities, with a track record of winning business through client engagement. 
  • Expertise in leading technologies such as Salesforce, Adobe Experience Cloud, Sitecore, or similar platforms. 
  • Expertise in CMS platforms such as Optimizely, Magnolia. (Also open to all others) 
  • Experience with commerce architecture and implementation is a plus
  • Excellent communication skills to convey complex architectural concepts to diverse stakeholders. 

Why Work with Us?

We value our people as much as our clients, offering a workplace where you can thrive both personally and professionally:

  • Flexibility: Enjoy flexible working conditions with remote and in-office options.
  • Benefits: Competitive benefits, including health insurance and a strong pension scheme.
  • Growth Opportunities: Regular training, certifications, and mentoring to help you grow.
  • Community: A vibrant workplace with activities, events, and a strong sense of community.

About merkle:
Merkle, a dentsu company, powers the experience economy. For over 35 years, Merkle has placed people at the heart of its digital business transformation approach. As the only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Recognized as a "Leader" by top industry analysts in categories such as digital transformation, commerce, experience design, engineering, technology integration, digital marketing, data science, CRM, loyalty, and customer data management, Merkle operates in 30+ countries with over 16,000 employees. For more information, visit www.merkle.com.

Diversity and Inclusion:
At dentsu we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.


Addtional information:
Please do not hesitate to send in your application and CV/LinkedIn profile as soon as possible.

#LI-MERKLE #LI-EMEA #LI-Hybrid #LI-TH2 

Beware of Job Scams

We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at jobfraud@dentsu.com so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received.