This opportunity is within dentsu's integrated global capability that delivers world-class, agile services across the dentsu network - Dentsu Creative, Dentsu Media and Merkle. In this role, you will be part of Merkle, enabling delivery of innovative data and technology solutions for Merkle's global brands.

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle has offices throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

Experience : 2 to 3 years

Work Timings : 6.30 pm to 3.30 am (Night Shift)

Responsibilities:

• Create and refine technical information and other materials for explaining products and services
• Write articles to provide troubleshooting and bug fixes
• Use a template for content
• Ensure projects are completed on time and meet quality standards
• Suggest best practices and optimizations throughout content generation projects
• Collaborate with fellow technical communicators and content creators
• Create technical documents that convey accurate messaging for the project/client’s platform(s)
• QA content for errors
• Manage projects within content specifications
• Use company brand voice and messaging for written pieces to reinforce the company culture
• Provide feedback, and recommend changes whenever possible
• Regularly participate in status and writing staff meetings

• Bachelor’s degree in a relevant technical field preferred
• 2+ years of experience in technical writing or software documentation
• Proficiency in word processor programs such as Microsoft Word, Google Docs, and PDF Software such as Adobe Acrobat
• Excellent written and verbal communication skills
• Attention to detail
• Fluency in English
• Healthy analytical and critical thinking skills
• Time management and organizational skills
• Basic knowledge of Markdown and HTML is a plus
• Experience with digital media formats preferred

We’re looking for a technical writer with a recent portfolio; please submit sample articles that have been published within the past three years for consideration. Older samples will be accepted only if accompanied by newer works.