We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Our Team  

Merkle develops business-critical applications for customers from a wide range of industries. Our Application Operation Team maintains these applications during the day in support and around the clock in on-call service. We are looking for a conscientious Application Support Engineer (f/m) to support us. 

Our team will be responsible for setting up and designing operations, monitoring applications and providing software support. The trouble-free operation of customer applications and the rapid rectification of all kinds of incidents always have top priority.  

Are you interested in an international working environment, and do you enjoy providing comprehensive technical support to customers with your helper mentality as part of a team? Then you've come to the right place. 

This varied job includes software support, site management with a technical focus on Sitecore (.Net) as well as participation in the on-call service with the following tasks: 

• Support in operational preparation, setting up monitoring and alerting, and creating service documentation  

• Responsibility for the operational running of the software solutions developed by Merkle 

• Incident management and processing, handling of service requests and requests for information incl. quality assurance  

• Independent incident and problem analysis as well as solving in cooperation with the customer, our development teams and, if necessary, other service providers 

• Software support, e.g. analyze software code, deliver workarounds or implement hot fix releases providing in-depth technical know-how to resolve incidents 

• Provide deployments of software releases using CI/CD tools 

• Independent incident management and processing, handling of service requests incl. quality assurance 

• Willingness to participate in our on-call service (one week of 24/7 on-call availability approx. every six week)

You are a passionate software developer in .NET, know the respective basic software and customer applications and understand the underlying infrastructure. 

• 2+ years of experience in application and/or software support and in dealing with client incidents and with ticketing systems  

• Basic knowledge of the ITIL framework 

• Knowledge of Windows and basic knowledge of .Net software development 

• Demonstrated experience with debugging  

• Professional experience in the operation of Internet applications on server infrastructures and / or in the public cloud (Azure, AWS) 

• Understanding of the network and web technologies used (protocols, servers, databases, etc.) 

• Good knowledge of a relevant scripting language (e.g. PowerShell, Bash, PHP etc.)

• Good knowledge in the relevant areas for operating and monitoring web-based solutions. 

• Good verbal and written communication skills in English, client oriented and internally 

• Strong service oriented and customer-centric mindset 

• Structured, independent and comprehensible working style 

Desirable experience  

• Experience in software development C# / .Net 

• Some experience with PowerShell  

• Experience with SQL 

• Some experience with Postman 

• Knowledge of CX Sitecore platform 

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!

Personal consultancies - we only work with selected partners.

Contact
Aleksandar Žišković
Senior Talent Acquisition Business Partner
Phone:  +381 69 789 083