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IC Experienced_Desktop IT_Engineer

Location: BLR, KA.
Company Description:
Job Description:
  • Ensure that all desktop, laptop, printer and such peripheral calls are completed within SLA
  • Coordinate with internal partners during entire cycle of support ticket to understand problems, setting right expectations, resolution, and communication
  • Keep the user desktop downtime to minimum by providing quick solutions or alternates
  • Trouble shoot and support all desktop & peripheral hardware and application issues
  • Participate in hardware and Software Inventory exercise
  • Participate in project implementation with respect to desktops and peripherals
  • Manage various desktop business and infrastructure applications
  • Coordinate with hardware and application support vendors for day-to-day issues
  • Escalate support issues appropriately at the right time
  • Adhere to 24x7 shifts
  • Participating in daily health checks and handover of support issues
  • Follow work allocation schedule and project plan.
  • Prioritize project tasks and seek assistance from Supervisor as applicable.
  • Review project requirements and execute projects as per requirements following guidelines and deploying the tools/systems as applicable.
  • Meet / exceed internal partner/client requirements.
  • Adhere to procedures like communication protocols, operational practices / procedures, Information security practices, attendance procedures, etc.
  • Help / buddy team members as requested by Supervisor
  • Upon request, participate and contribute to review meetings.
  • Assist the supervisor in tasks / assignments like developing / executing new procedures / processes, diagnosis of problem / client issues, etc.
Additional Information:

All your information will be kept confidential according to EEO guidelines.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.