IC Experienced_Desktop IT_Engineer
Location: Thane, MH.
- Perform QA assessment in ITSD tickets.
- Monitor and maintain the infrastructure to ensure it's secure and up-to-date with latest security patchs.
- Automate via scripting and other tools to gain efficiencies and reduce opportunites for human error.
- Need to take care of Asset, Change and Incident management.
- Document System Configurations, technical diagrams and standard operating procedures.
- Coordinate and communicate with varios inter and external teams on project status / task / and escalations.
- Respond to escalated requests for technical assistance.
- Coordinate with hardware and application support vendors for day to day issues
- Escalate support issues appropriately at the right time
- Adhere to 24x7 shifts
- Need to create daily, weekly and monthly MIS report.
- Train engineers on better utilsation of technology.
All your information will be kept confidential according to EEO guidelines.