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IC Senior_Cloud Server_Sr. Administrator_SA2

Location: Thane, MH.
Company Description:
Job Description:
  • Support and understand the design and implementation/delivery of global, cost effective, enterprise-class cloud based solutions following DevOps practices, while maintaining compliance with all company policies, procedures and standards. 
  • Participate in the development of cloud technology roadmaps that align with overall company strategy and vision of re-platforming and/or moving on-premises solutions to public cloud.
  • Provide support for all aspects of cloud technologies with a heavy focus on new solution implementation by supporting developers to ensure on-time delivery of new cloud based platforms.  This includes after-hours support, participation in the incident triage, and following a sound troubleshooting process.
  • Act as a coach and mentor for less experienced team members. 
  • Lead innovation, standardization and automation of cloud deployments within the  organization. 
  • Lead within discipline to develop best practices, case studies, training materials, and whitepapers.  Present at Architecture Review Board, Lunch and Learn sessions, and training sessions. 
  • Anticipate risks and constraints and proactively work on solutions to address the risk/constraints, escalating as appropriate.   
  • Gather requirements, develop the delivery plan for solution and services milestones, managing expectations and coordinating delivery with developers and other client specific team members.         
  • Maintain in-depth awareness and fluency of the key features, functions, and/or industry trends around the area of expertise.
  • Lead the evaluation process and recommend all product standards for Merkle cloud hosted infrastructure. 
  • Manage and prioritize multiple simultaneous incidents and Service Requests and drive resolution to technical incidents following the Merkle Incident Management Process.
  • Perform post incident root cause analysis and write the associated RCA document.
  • Platform Ownership for cloud based technology. A Platform Owner is responsible for:
  • Leading the technology councils for cloud platforms
  • Determining and reporting on the availability of cloud platforms
  • Monitoring and alerting – Ensure the primary functionality is properly monitored
  • Backups and Recovery – Ensure critical data is identified/protected and a recovery model is in place and periodically tested leveraging modern cloud based models (snapshots, versioning, replication)
  • Capacity management – Develop capacity models including dynamic/elastic solutions, measure utilization and establish and maintain forecasts
  • Incident tracking – Track the incidents that have occurred on the platform and the remediation activities performed
  • Develop and present environmental metrics
  • Health checks – Periodic evaluation of the platform to ensure it is operating optimally
  • Creation and maintenance of product guides
  • Lifecycle Management – Ensure that software and cloud platforms are up to date
  • Cloud Platform – Ensure that our deployments are supported by the vendor and pro-actively plan for a refresh when required.
  • Software – Software follow the N-1 rule for major release
  • Roles and responsibilities can span across infrastructure, database, and source code
  • Uphold and promote Merkle’s core values and culture
  • Provide on-call and after-hours support as required

Measures of Success:

  • Consistently deliver Cloud based implementations that exceed customer expectations on-time/budget. 
  • Effectively meet tight deadlines as required by various roadmap and operational initiatives
  • Successfully resolve technical incidents/service requests with a high level of quality, escalating where appropriate.
  • Demonstrate a high level of customer service.
  • Participate in the development of Merkle’s technology vision and strategy. 
  • Demonstrate the ability to work as part of a team and share knowledge with team members.
  • Implementation and adoption of support processes and structures sufficient to ensure system stability and user satisfaction.
  • Attain and maintain “expert level” recognition in select areas by IT Leadership and peers. 
  • Contribute to the development and evolution of reference architectures.
  • Positive recognition as noted on Employee and Customer satisfaction surveys, completed on a periodic basis


  • Expert Knowledge in Amazon Web services components including EC2, S3, ELB Cloudtrail, Data Pipeline. Strong understanding of AWS database offerings such as RDS and Redshift is a plus
  • Deep understanding of cloud security concepts including Firewall, VPC’s, Encryption, Authentication and Authorization (SSO, Active Directory/LDAP etc) strategies
  • Strong experience with scripting and automation tools, such as Chef, Terraform or Ansible
  • Expertise with Linux operating system environment.
  • Intermediate level knowledge on  web and DB applications, such as Apache, nginx and MySQL
  • Enterprise productization processes, including developing product guides, asset management, data protection, capacity management, performance management, and lifecycle management.
  • Enterprise System Management tools.


Demonstrate the ability to:

  • Meet project deadlines and manage and prioritize multiple simultaneous projects while adhering to a time allocation model
  • Assess the scope and impact of incidents and respond, with a sense of urgency that matches the incident, following appropriate policies and procedures
  • Multi-task, prioritize, manage workload and adapt to changing business conditions
  • Tolerate stressful situations and remain focused under pressure    
  • Effectively communicate at all levels of the organization.     
  • Manage through conflict and challenging situations with positive outcomes for the clients and Merkle.     
  • Develop and cultivate strategic relationships that benefit IT and Merkle.
  • Make decisions and judgments based on standard procedures.
  • Demonstrate critical thinking and problem solving skills.
  • Contribute to Managed Hosting standards and best practices for processes, procedures, and technical standards.


  • 5+ years of experience supporting and implementing enterprise-class solutions operating in a 24/7 environment.
  • 1+ years professional experience in designing technology solutions
  • Certifications within engineering discipline and Cloud industry (AWS, GCP or Azure) certifications are highly desired.

Bachelor’s Degree required in Information Technology or Computer Science

Additional Information:

All your information will be kept confidential according to EEO guidelines.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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