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Location: Thane, MH.
Company Description:

Ugam, a Merkle company, is a leading analytics and technology services company. Our customer-centric approach delivers impactful business results for large corporations by leveraging data, technology, and expertise. We consistently deliver superior, impactful results through the right blend of human intelligence and AI. With 3600+ people spread across locations worldwide, we successfully deploy our services to create success stories across industries like Retail & Consumer Brands, High Tech, BFSI, Distribution, and Market Research & Consulting. Over the past 21 years, Ugam has been recognized by several firms including Forrester and Gartner, named the No.1 data science company in India by Analytics Insight, and certified as a Great Place to Work. The name Ugam comes from the ancient Sanskrit language and means source or origin. Ugam seeks to be the source of solutions for the complex problems of retailers, brands and market research firms worldwide. The name signifies the companys position as a pioneer in the market for data and analytics, and the source of relevant actionable insights for clients.

Job Description:

Looking for 6 to 8 years of experience in Survey Programming Tool - Confirmit

o As applicable or requested, assign / allocate or oversee allocation of work to the team on a
daily basis.
o Prioritize daily deliverables and assist / supervise team members with planning at a project
o Oversee execution of all key projects
o Review team performance on a day-to-day basis.
o Ensure team adheres to client expectations, standards, guideline and procedures.
o Independently execute projects / project tasks as per the procedures.
o Assist in diagnosis and resolution of operational/ client issues.
o Assist in preparation of client reviews.
o Upon request, participate / contribute in developing / executing procedures / processes (e.g.: invoicing, developing reports)
o Upon request, participate / contribute in developing services / solutions.
o Upon request or as specified, participate and contribute in client calls.

o Participate in the selection process to ensure the right talent is selected in a timely manner.
o Develop, groom, coach team members so that they are able to perform better / as per the
business objectives.
o Facilitate transfer of talent to other teams and absorb talent from other teams
o Make sure all team members have a clear idea of what is expected of them.
o Make sure all team members' performance is reviewed periodically and clear feedback is
provided on a continuous basis.
o Ensure timely completion of pertinent processes like KPI Setting, appraisals, etc.
o Respond to and resolve employee grievance in a timely manner.
o Ensure employees are highly motivated and have a high morale.


Graduate in any field

Additional Information:
  • Atleast 1 year of experience in handling a team
  • Working knowledge of functions across market research including

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.