Ensure that all desktop, laptop, printer and such peripheral calls are completed within SLA•Coordinate with internal partners during entire cycle of support ticket to understand problems, setting right expectations, resolution and communication•Keep the user desktop downtime to minimum by providing quick solutions or alternates•Trouble shoot and support all desktop & peripheral hardware and application issues•Participate in hardware and Software Inventory exercise•Participate in project implementation with respect to desktops and peripherals•Manage various desktop business and infrastructure applications •Coordinate with hardware and application support vendors for day to day issues•Escalate support issues appropriately at the right time•Adhere to 24x7 shifts•Participating in daily health checks and handover of support issues•Follow work allocation schedule and project plan.•Prioritize project tasks and seek assistance from Supervisor as applicable. •Review project requirements and execute projects as per requirements following guidelines and deploying the tools/systems as applicable. •Meet / exceed internal partner/client requirements.•Adhere to procedures like communication protocols, operational practices / procedures, Information security practices, attendance procedures, etc. •Help / buddy team members as requested by Supervisor•Upon request, participate and contribute in review meetings.•Assist the supervisor in tasks / assignments like developing / executing new procedures / processes, diagnosis of problem / client issues, etc.
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