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Business System Analyst - Manager

Location: Thane, MH.
Company Description:

Ugam, a Merkle company, is a leading analytics and technology services company. Our customer-centric approach delivers impactful business results for large corporations by leveraging data, technology, and expertise. We consistently deliver superior, impactful results through the right blend of human intelligence and AI. With 3600+ people spread across locations worldwide, we successfully deploy our services to create success stories across industries like Retail & Consumer Brands, High Tech, BFSI, Distribution, and Market Research & Consulting. Over the past 21 years, Ugam has been recognized by several firms including Forrester and Gartner, named the No.1 data science company in India by Analytics Insight, and certified as a Great Place to Work�. The name Ugam comes from the ancient Sanskrit language and means �source� or �origin.� Ugam seeks to be the source of solutions for the complex problems of retailers, brands and market research firms worldwide. The name signifies the company�s position as a pioneer in the market for data and analytics, and the source of relevant actionable insights for clients.

Job Description:

Role Description:

Be responsible for projects end-to-end, while remaining aligned with the strategy and goals of both the organization and client. Be the customer�s primary point of contact and ensure appropriate communication between the stakeholders. Understand the customer�s business and project requirements and create project plans and status documents accordingly. Ensure the project delivery is of high quality, timely and within budget. Partner with Ugam's technology leaders to co-create and present thought

Key Responsibilities:

Drive all aspects of implementation and assist with process definition and adherence
Manage peer-level client relationships as the primary client contact for all project inquiries and needs
Structure and manage moderately complex projects and their timelines, and track deliverables efficiently and effectively with minimal managerial oversight
Ensure timely routing and tracking of work requests through the project team while managing and maintaining the project document repository
Effectively communicate with client teams, third-party project managers, and program leadership regarding integrated project timelines and updates, new client requests, and change requests
Evaluate and summarize weekly project report(s) for management, identify successful completion of milestones and deliverables, and identify risks, mitigation strategies and dependencies. Ensure escalations are raised appropriately
Work closely with cross-departmental teams to ensure smooth communication and identify areas for increased efficiencies and opportunities for standardization



Bachelor's degree or work experience that demonstrates comparable abilities

Additional Information:

What are we looking for?

4 - 6 years project management experience, preferably delivering marketing technology implementations
Experience in end-to-end database application development projects using Agile and iterative methodologies
Adept at using project management and collaboration tools such as Smartsheet, Microsoft Project, Jira, and Confluence
Experience managing project teams of up to 10 people and ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
Ability to manage multiple projects and issues parallely, with a high degree of personal integrity and accountability; strong analytical, organizational, and time management skills
Strong communication skills to articulate key concepts and issues to both technical and non-technical audience; demonstrate decision-making ability and desire to lead
Ability to proactively take initiative and motivate teams to produce results

Other information:

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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