As a full-service, data-driven customer experience transformation company, we partner with Top 500 companies in the DACH region and in Eastern Europe.We partner with brands to achieve meaningful progress as a force for growth and good.

We create world-class solutions and services that unlock new opportunities for growth and business transformation across the entire customer journey.

We believe the future of customer experience is personal: informed by data, powered by technology, and delivered through creativity. Together we inspire transformation and unleash a brand’s true potential.  

We identify, create, and optimize opportunities for brands to connect and engage with consumers across channels, devices, and platforms along their journey. We believe in campaigns that are true to the brand, bring meaningful impact for growth and lasting good.

We deliver Idea-Led Experiences, designed for the digital age, delivered at global scale.

We are looking for someone able to:

• Deploy, manage, and operate modern, scalable, highly available, secured and fault-tolerant systems

• Automating and orchestrating workloads across public cloud providers.
• Building and setting up new development tools and infrastructure in an automated consistent way.
• Work with customers and other teams to troubleshoot customer environments to resolve issues, improve quality and increase user satisfaction.
• Provide guidance and recommendations to increase efficiency and reduce customer incidents.

• Working on ways to automate and improve development and release processes
• Ensuring that systems are safe, secured against cybersecurity threats.

• Develop tooling and processes to drive and improve teams and customer experience.

• Working with software developers and software engineers to ensure that development follows established processes and works as intended
• Participate to release management, from development/test environments into production
• Design, implement and maintain effective build and deployment pipelines, facilitating continuous integration through deployment, config management and system monitoring.
• Provide incident response, troubleshooting and root cause analysis for IT operation issues as well as assistance in resolution.
• Proactive monitoring of the environments to detect potential failures or compromises, ensuring full availability as required, as well as possible options for improvements.
• Support internal and external customers on multiple platforms.
• Document products, processes, and tools with a high quality.
• Continuous improvement following company’s internal education program
• Communicate well and good in client relationship, effective at understanding our product portfolio and how to promote our offer.

Your profile:

• Knowledge of at least one cloud offering:  AWS, Azure, GCP
• Professional experience and a high-level understanding of Linux or Windows systems fundamentals and their implications.
• Understanding of Networking, Security, Web servers, Web services.
• Proficiency with at least one scripting language.
• Professional automation experience with at least one configuration/deployment management tool.
• Good expertise on container technologies such as Docker, Kubernetes
• Experience working at least with one of the following languages: Python, Node.js, PHP, Ruby, Java, PowerShell.
• Proficient with git and git workflows.
• Proficient in leveraging CI/CD tools to automate builds, testing and deployments.
• Experience working in an Agile fast-paced, DevOps environment.
• Excellent problem solving/analytical skills and knowledge of analytical tools.
• Ability to multitask in a fast-paced environment.
• A curious nature, thinking outside the box.
• Ability to provide outstanding customer service, be a good listener, work well with others and trusted by colleagues.
• Self-motivated, able to work independently, and takes initiative.
• Strong sense of ownership, self-drive, and innovation
• Fluent in English (French or German as a plus), Excellent verbal, written communication, and negotiations skills.
• Start date: Asap

Key skills: AWS, Azure, GCP, Terraform, Config Management (Ansible, SaltStack), Coding (Python, PowerShell, Bash), Docker, Kubernetes, Atlassian, Jenkins, Git, Gitlab

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through the home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits, or fruit are all welcomed on board and shared throughout our offices.

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background. We look forward to hearing from you!