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Associate Manager, Media Services Operations and Billing (Retail Media Network)

Location: Seattle, WA.
Company Description:

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu

Job Description:

As a Media Operations Manager, you will ensure all procedures and standards are being correctly met across media channels and that campaigns are delivering against your client's KPIs. You will manage multiple projects simultaneously and help improve and implement new processes. You will report into a Director. This role is part of Merkle's New Stream Media capability focusing on eRetail, Retail Media Network, and Shopper Marketing. 

  • Develop, implement, and document processes to ensure the accuracy of campaign executions that deliver against client KPIs 

  • Help establish processes for the media team that can automate menial tasks and reduce risk of human error 

  • Regularly review and report on the accuracy of campaigns and delivery against KPIs.  Identify areas of improvement and collaborate with the Media Activation Team Leads for ongoing process improvements 

  • Collaborate with internal stakeholders to develop and implement quality assurance processes for new ad products 

  • Support and steward processes that maximize efficiencies for the media department 

  • Manage team that matches insertion orders to media buys and provides reports to client for payment 

  • Provide summaries of monthly billing and reconciliation  

  • Resolve discrepancies with vendors and media teams to ensure reconciliation timelines are met  

  • Main point of contact for media client on billing related issues 

  • Partner closely with media planning and media activation leads to ensure optimal cross functional communication 

  • Work with the team ensuring successful optimal campaign implementation and performance and proactively think about potential roadblocks to meeting campaign performance goals 

Qualifications:

Qualifications 

  • 3+ years of experience in a digital planning/buying role, including platform experience across ad serving (DCM, GAM, Criteo, CitrusAd), DSP (DV360, TTD), and paid social (Facebook/Instagram, Pinterest) technologies 

  • Understanding of digital media, marketing tactics, operational process, and enabling technologies 

  • Experience with an order management system (Placements.io, Operative, Media Ocean or similar) a plus 

  • Knowledge of digital marketing campaign tools & analytics platforms ex. Adobe Analytics, Google Ads, Facebook 

  • Retail/CPG experience preferred 

  • Media billing and reconciliation experience preferred 

  • Highly effective, detail-oriented communicator who has managed people or agencies 

  • Self-motivated, high-capacity individual who can function and win in a demanding, performance-driven environment. 

  • Intellectual curiosity and a strong familiarity with the digital environment 

  • Highly detail-oriented, self-starter, independent worker with critical thinking skills 

  • Superior project management and organizational skills with a proven ability to manage multiple projects simultaneously where priorities can change quickly  

  • Ability to communicate effectively at all levels, build relationships and lead cross-functional teams 

  • Proficient user of Microsoft Office suite, especially Excel and PowerPoint 

Additional Information:

The anticipated salary range for this position is $68,000-$106,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com. Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu international

Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.
www.dentsu.com

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying. 

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

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