Salesforce Solutions Engineer
Merkle is a technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We are champions for meaningful progress and aim to be a force for good—for our people, clients, industry, and society. We keep our people at the center, creating space for growth, understanding, and learning so they can grow. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and clients, driving better outcomes. Merkle is an agency of dentsu.
Do you consider yourself a hunter? We are looking for an overachieving Salesforce Solutions Engineer with experience implementing or selling messaging technology solutions. Reporting to the VP of Sales Engineering, you will collaborate with our sales and delivery teams to work with new prospects and farm back into existing customers to ensure high renewal and customer satisfaction levels. You will build excellent client relationships and increase sales results. You will use your technical knowledge to partner with our sales experts to help our customers realize their team goals with product solutions you're proud to deliver.
- Assist in coordinating technical sales activities related to prospective customers and partners.
- Transfer industry, technical, and product knowledge to customers and partners
- Learn relevant solution sets, architectures, and complete product line specifications.
- Participate in technical presentations for customers, partners, and prospects.
- Successfully match customer pain/requirements to proposed solutions
- Set up and operate equipment for customer demonstrations and evaluations.
- Deliver presentations and demos that communicate the uniqueness of the value proposition
- Provide technical support via phone, email, and meeting for the company's products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow a case through to resolution or escalate if no explanation can be found.
- 3+ years of experience as a Sales Engineer, preferably in an agency setting
- Experience in Salesforce Marketing Cloud or Adobe Campaign Manager
- Create long-lasting relationships with senior executives
- Creatively explain and present complex concepts
- Excellent project management skills
- Solid technical background with understanding and hands-on experience in software development and web technologies
The anticipated salary range for this position is $59,000 - $92,000. Salary is based on several factors, including relevant experience, knowledge, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits are available. For more information about dentsu benefits, please visit dentsubenefitsplus.com.
Employees from diverse or underrepresented backgrounds are encouraged to apply. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company based on age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and specific state or local laws. To request or discuss accommodation, please reach out to [email protected]
About dentsu international
Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.
Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.
Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.
We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.