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IC Experienced_Cloud Server_Administrator_SA1

Location: Thane, MH.
Company Description:
Job Description:

Essential Tasks and Responsibilities:

  • Troubleshooting and technical support of enterprise-class systems, with regard to ITIL/ITSM processes/practices while maintaining compliance with all company policies, procedures and standards
  • Provide incident and service request support for assigned Information Technology platforms
  • Plan, coordinate and execute change management activities
  • Ensure that all solutions are aligned with IT standards and best practices
  • Ensure that controls designed to ensure security and availability of the Merkle information technology environment are adhered to
  • Identify areas in need of improvement and develop a solution which addresses those needs
  • Provide high level of customer service to all levels of the organization
  • Manage and prioritize multiple incidents and service requests while adapting to changing business conditions
  • Document standard operating procedures for repeatable tasks
  • Provide input to automation efforts
  • Act as an escalation point for incidents and service requests not resolved in the Tier 1 organization
  • Provide on-call and after-hours support as required
  • Uphold and promote Merkle’s core values and culture


Measures of Success:

  • Consistently drive technical incidents/service requests to resolution within SLA/OLA timeframe, escalating where appropriate.
  • Contribution to the development and implementation of existing and new IT solutions that exceed customer expectations on time and on budget.
  • Positive recognition as noted on Employee and Customer satisfaction surveys, completed on a periodic basis.
  • Rapid personal and career growth.



  • Familiarity working in cloud environments, specifically AWS, with components including VPC, EC2, S3, IAM, etc. Understanding of AWS database technologies like Redshift and RDS is a plus.
  • Expertise with Linux operating system environments (CentOS, RHEL, Ubuntu)
  • Strong understanding of web/DB applications, such as Apache, nginx, HAProxy, MySQL and PostgreSQL.
  • Demonstrate an understanding of configuration management solutions (Cfengine, Ansible, Terraform, etc.)
  • Demonstrate an understanding of directory and authentication services, such as Active Directory, LDAP, and Kerberos.
  • Enterprise productization processes, including developing product guides, asset management, data protection, capacity management, performance management, and lifecycle management
  • Experience with Scripting languages, such as Perl, Bash, etc. is required


  • Requires 3+ years of experience supporting and implementing enterprise-class solutions operating in a 24/7 environment.
  • Demonstrate critical thinking and problem solving skills.
  • Industry certification relevant to specific field of technology highly desired.
  • ITIL experience and certification highly desired.
  • Understanding of enterprise infrastructure concepts and standard operating procedures.
  • Ability to learn new skills, techniques, and responsibilities and train other team members.
  • Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent. 
  • Ability to promote teamwork and collaboration

Graduate in IT/CS

Additional Information:

All your information will be kept confidential according to EEO guidelines.

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

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