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Email Account Manager

Location: City, MD.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

Role Purpose:

The Email Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills.  Account Managers are in daily contact with clients as well as internal SME's. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units.  They are responsible for continually meeting client expectations.

Key Responsibilities:

The Email Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies.  They are the "glue" who bring together all the disparate pieces to seamlessly deliver Account s on budget and on time. They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status.  By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Manager directly impacts the success of our clients as well as Merkle.

Qualifications:
  • Bachelor's degree required
  • 5+ years experience in client services/ account management in an advertising agency, marketing company, or client side marketing department with a working knowledge of:
  • Online and offline creative development and production
  • Digital Marketing
  • Multichannel/Integrated Marketing
  • Campaign management of large, complex email initiatives
  • Database marketing
  • Relationship/Client Management
  • Strong written and verbal communication
  • Solid experience and comfort level with management of data (i.e. creating segments, queries and manipulating lists)
  • Ability to multi-task and work well in a fast-changing environment
  • Familiarity with Salesforce Marketing Cloud or like platform

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

Additional Information:

The anticipated salary range for this position is $68,400 and $85,000 Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/  

As part of our dedication to fun and active lives is ensuring our employees live to their fullest potential. Working here means we've got you covered for medical, dental, vision, disability, and life insurance with outstanding coverage at very affordable premiums. Add to that our 401K savings plan with a company match of up to 50% on each dollar contributed up to 6% max. We get that family is the biggest commitment of all. We make it easier to be a working parent with flex paid time off, and paid family leave.

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

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