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Account Manager

Location: Chicago, IL.
Company Description:

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Merkle is an agency of dentsu.

 

Job Description:

Account Managers play a pivotal role in maintaining client satisfaction and loyalty by ensuring exceptional service and creating value for clients leveraging strong project management, interpersonal, and negotiation skills. Account Managers are ultimately responsible for the day-to-day execution of our client’s marketing strategies across the Merkle portfolio. By ensuring marketing and support activities are executed in a timely and efficient manner, Account Managers directly impact ours and our client’s success each day.

Managers are in daily contact with client contacts at all levels of the organization as well as internal leadership. Managers are looked to as key resources on the client teams ensure the quality of client deliverables from across various Merkle business units, that Merkle’s services continually meet the client expectations, and take action to resolve issues as they arise. Managers have a strong understanding of CRM strategy and are able to contribute to its development and testing using their understanding of analytics. 

Qualifications:
  • Bachelor's degree required
  • 3-5 years of client services/account management in a direct marketing agency or a combination of agency/client side. 
  • 2-4 years vertical experience and needs to be aligned with specific job/role requirements. It may be in any of the following areas:
  • Strong project management, interpersonal, and negotiation skills
  • CRM (customer relationship marketing)
  • Database marketing/Tech background
  • Direct marketing
  • Integrated Marketing 
  • Digital Marketing (Email Marketing) 
  • Campaign management
  • Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution
  • Willingness to travel overnight when needed; may be required to be onsite at the client 3 times per week
Additional Information:

    Part of dentsu, dentsu international helps clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative, dentsu international operates in over 145 markets worldwide with more than 46,000 dedicated specialists. Follow us on social @dentsuUSA. Applicants from diverse or underrepresented backgrounds encouraged to apply.

    The anticipated salary range for this position is $68,400--$105,600. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/  

    Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

    More Information:

    Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

    Students & Recent Graduates: Start your career at Merkle and get on the path to success.

    Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.