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Salesforce Marketing Cloud Consultant

Location: Genève, GE.
Company Description:

We Dream. We Do. We Deliver. 

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. 

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries. 

Job Description:

The Salesforce Marketing Cloud Consultant is responsible for managing strategic Marketing Cloud engagements with clients, including designing and delivering scalable solutions using Salesforce.com, Pardot, Marketing Cloud and other cloud-based technologies.  

The Salesforce Marketing Cloud Consultant works with a team to implement mid and large-scale customer projects encompassing process analysis & design, system requirements and configuration, change management, project management training and deployment. 

Main Responsibilities include: 

  • Leading consultative engagements with clients on the business processes analysis and digital transformation related to their needs 

  • Transform business requirement into functional specifications and user stories ready for development 

  • Develop Custom Marketing Automation Solutions 

  • Document quality assurance expectations and ensure deliverables meet business expectations 

  • Manage workflow and project goals, setting, and reinforcing each project roadmap, handling priorities and support project sprints planning 

  • Act as a solution advocate and trusted advisor for all stakeholders 

Qualifications:
  • Master degree or above in IT, Engineering, Business Administration / Economics or others 

  • 3+ years IT experience 

  • Experience with product positioning, leveraging feature to benefit analysis 

  • Understanding of business processes and methodologies 

  • Experience leading customer facing discussions 

  • Must be detail oriented and self-motivating 

  • Thrives in a fast-paced, entrepreneurial environment 

  • Team spirit - being able to work within regional and international level teams 

  • Fluent English, written and spoken; 

  • Intermediate B2-level French, written and spoken, any other language is a plus; 

  • Experience in agile, Kanban and waterfall projects 

  • Experience with Project Management tools (e.g. JIRA & Confluence, Trello, etc) 

  • Business Analyst, Product Owner and Project Manager skill set 

 

Core Competencies:  

  • One or more of the following Salesforce Certifications: Salesforce Marketing Cloud Administrator and/or Marketing Cloud Email Specialist certification and/or Marketing Cloud Consultant 

  • Working knowledge of two or more between Mobile Studio (including Apps integrations), Social Studio, Advertising Studio, Interaction Studio, CDP, Datorama. Certifications in those Studios are welcome 

  • Working AMPScript and SQL knowledge   

  • Pardot experience is highly preferred, certification is desired 

  • HTML / CSS: Familiar with responsive design coding practices and ability to debug rendering issues 

  • Knowledge of other marketing automation solutions such as Adobe Marketing Cloud 

  • Advisory experience on Salesforce Marketing Cloud integrations to external platforms - Cloud solutions, Web Analytics, Advertising platforms 

Additional Information:

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices. 

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you. 

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you! 

Personal consultancies - we only work with selected partners. 

 

Contact 

 
Erik Lindberg 
Talent Acquisition Business Partner 
Telefon: +41 44 365 25 73 

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

Students & Recent Graduates: Start your career at Merkle and get on the path to success.

Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.