Salesforce Marketing Cloud Consultant
We Dream. We Do. We Deliver.
As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.
Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
The Salesforce Marketing Cloud Consultant is responsible for managing strategic Marketing Cloud engagements with clients, including designing and delivering scalable solutions using Salesforce.com, Pardot, Marketing Cloud and other cloud-based technologies.
The Salesforce Marketing Cloud Consultant works with a team to implement mid and large-scale customer projects encompassing process analysis & design, system requirements and configuration, change management, project management training and deployment.
Main Responsibilities include:
Leading consultative engagements with clients on the business processes analysis and digital transformation related to their needs
Transform business requirement into functional specifications and user stories ready for development
Develop Custom Marketing Automation Solutions
Document quality assurance expectations and ensure deliverables meet business expectations
Manage workflow and project goals, setting, and reinforcing each project roadmap, handling priorities and support project sprints planning
Act as a solution advocate and trusted advisor for all stakeholders
Master degree or above in IT, Engineering, Business Administration / Economics or others
3+ years IT experience
Experience with product positioning, leveraging feature to benefit analysis
Understanding of business processes and methodologies
Experience leading customer facing discussions
Must be detail oriented and self-motivating
Thrives in a fast-paced, entrepreneurial environment
Team spirit - being able to work within regional and international level teams
Fluent English, written and spoken;
Intermediate B2-level French, written and spoken, any other language is a plus;
Experience in agile, Kanban and waterfall projects
Experience with Project Management tools (e.g. JIRA & Confluence, Trello, etc)
Business Analyst, Product Owner and Project Manager skill set
One or more of the following Salesforce Certifications: Salesforce Marketing Cloud Administrator and/or Marketing Cloud Email Specialist certification and/or Marketing Cloud Consultant
Working knowledge of two or more between Mobile Studio (including Apps integrations), Social Studio, Advertising Studio, Interaction Studio, CDP, Datorama. Certifications in those Studios are welcome
Working AMPScript and SQL knowledge
Pardot experience is highly preferred, certification is desired
HTML / CSS: Familiar with responsive design coding practices and ability to debug rendering issues
Knowledge of other marketing automation solutions such as Adobe Marketing Cloud
Advisory experience on Salesforce Marketing Cloud integrations to external platforms - Cloud solutions, Web Analytics, Advertising platforms
We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.
If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.
If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!
Personal consultancies - we only work with selected partners.
Talent Acquisition Business Partner
Telefon: +41 44 365 25 73