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Practice Lead, Programme Management

Location: NE, .
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global leader.

Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. Combined with our expertise in performance creative and media, we can then offer our clients content-driven, contextual and compelling customer experiences that drive business growth.

We are also part of dentsu – a global agency network with more than 46,000 dedicated employees in 145 markets. 

Job Description:

Merkle NE is creating a new role as Practice Lead within Programme Management. The Practice Lead is the most senior delivery position within the region, providing depth of technical delivery experience with the responsibility to cultivate, organize and elevate the craft of project management across the agency.

The Practice Lead has agency-wide responsibilities as the ambassador for all delivery processes and practices. It is the Lead’s role to improve delivery methodologies, reporting, knowledge sharing, to provide guidance and support to account and project teams and to empower teams to deliver the best solutions for our clients.

Daily tasks as Practice Lead, Programme Management

  • Reviewing project progress and identifying risks and issues throughout the project lifecycle
  • Helping and overseeing project managers with technically challenging work through to completion
  • Establish day to day relationships with key clients’ senior stakeholders and be a point of client escalation and issue management
  • Can roll up their sleeves and support project delivery where required
  • Review documentation prepared by the PM team and provide feedback
  • Track projects to ensure they meet their expected budget, time and scope
  • Successfully negotiates timelines, scope and budget across portfolio of clients, including changes throughout projects and coaching of project managers with their techniques
  • Help teams define and scope solutions that achieve the clients’ goals
  • Works with the Operations and business teams around staffing, ensuring all projects have the right delivery resources
  • Supports sales activities that require technical programme management skills

Role focus areas

Key responsibilities

  • Building a high performing practice where leads and team members are consistently driving client outcomes
  • Positions self as industry expert, drives inspiration and contributes to the formulation of best practices
  • Demands highest quality of output and drives a culture of accountability within the team
  • Client facing across a portfolio of accounts, acts as point of escalation
  • Owns the quality output of the team within the discipline
  • Attracting, developing and retaining quality talent
  • Provide clear direction, ambition and empowerment for the team within the practice and responsible for knowledge sharing and regular community cadences
  • Works with business team leads and growth team to drive client growth and new business sales
  • Takes commercial responsibility for deliveries

Strategic focus

  • Try new methods of working and shape the agencies methodology
  • Encourage knowledge sharing across the agency and educate on best practice
  • Proactive in suggesting and implementing improvements across all tools and systems
  • Leads the recruitment, induction and review process across the project management team
  • Identifies learning and training for the team
  • Provide training and support for the team on any number of project management techniques and tools

In other words, based on our agency objectives:

  • Quality & impact of the experiences we create                         30%
  • Happiness and engagement of our people                               20%
  • Revenue and client growth                                                       20%
  • Operational efficiencies                                                             20%
  • Most recognised brand within CX                                             10%

Personal focus

  • Actively promoting, pursuing, and living the companies vision
  • Expert at reading beyond the communication for both client and team, and coaches other project managers with their technique
  • Proactive for clients with ideas, thoughts and solutions related to the account and their industry

What succes looks like
The role will be measured on:

  • On time and on budget delivery of projects
  • Aligned delivery frameworks and ways of working across the cluster
  • Growth of the practice

What are we looking for in you

  • 8+ years experience in a Project Management role in a digital environment
  • 5+ years senior client facing experience
  • Experience successfully delivering large and complex digital programs of work
  • Can demonstrate technical delivery expertise
  • Lives the agile principles and values, preferably certified in agile
  • The preferred candidate is experienced in Agile Coaching 
  • Experienced in a number of project management methodologies
  • Attention to detail with strong scope and change management skills
  • Strong leadership skills and advanced problem solving skills
  • Excellent communication skills
  • Experience managing developers and creative teams
  • Excellent judgement on best action to take
  • Excellent documentation skills
  • Excellent time management skills
  • Takes ownership and responsibility for work, is proactive not reactive
  • Positive can do attitude
Additional Information:

There is no application deadline. Finding the right candidate is more important to us than a speedy process. We practice ongoing selection and therefore ask you to submit your application as soon as possible.

Please note: This job can be held anywhere in Northern Europe. 

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

Students & Recent Graduates: Start your career at Merkle and get on the path to success.

Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.