Head of Customer Success - Media
Merkle is a global data-driven, technology-enabled performance marketing agency. For over 30 years, Fortune 1,000 companies and leading nonprofit organisations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2018 net revenue of $846million.
Are you an experienced media professional or a business leader curious about the ever-evolving digital industry? Are you a versatile marketeer with a flair for solving business problems? Do you aspire to fast track your career growth to become a young business leader? If the answer is an emphatic YES!, this opportunity is for you.
Merkle Sokrati, India’s leading Digital Marketing and Analytics firm, is looking for a motivated professional to become part of its young Client Engagement Team that would spearhead the organization towards the next level of growth. This individual will build strong relationships & deliver great performance for some of today’s most well-known brands which are our largest clients.
You’d need to be Awesome at:
- P&L owner with full responsibility of revenue growth and customer delight of our Media business unit and its 80+ client accounts
- Overall accountability of engagement construct including business analysis, business solution architecting, managing scope and schedule, delivery & optimization and client management
- Build trust with c-suite executives to influence their digital strategies and build innovative solution that deliver significant business impact
- Be heart, mind and voice of client within Sokrati
- Singing Merkle-Sokrati’s Product & Service Offering & understand technology aspects of it on the back-end
- Foster deeper relationships with global tech giants, e.g., Amazon, Facebook and Google, and leverage these unique partnerships to deliver value for our clients
- Direct line responsibility of highly talented team of Engagement Managers. Matrix manage a team of channel strategists and business operations team to drive multiple programs to completion
- Being on top of industry updates from technology, competition & functionality perspective
If you are:
- 10+ years of Client Management experience in Digital Marketing (Performance Marketing preferred) in India/APAC markets
- A great story teller and an elegant negotiator
- Love digital marketing and everything around it
- Aggressive & take control
- Highly organized
- And most importantly, LOVE customers & strive for every inch of their satisfaction
And if you're excited about:
- Being a part of company doing something really amazing & redefining stuff
- Making a splash in a multi-billion-dollar Digital Advertising industry
- Learning & Growing far beyond your current horizon
- Competitive Compensation with the usual benefits
- A place full of like-minded & ridiculously smart folks
- A start-up culture that you'd cherish forever in your work life
Then, we would love to have a chat with you!
About Merkle
Merkle is a global data-driven, technology-enabled performance marketing agency. For over 30 years, Fortune 1,000 companies and leading nonprofit organisations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2018 net revenue of $846million.
About Dentsu
Dentsu is the world’s largest advertising agency brand, a company with a history of 118 years of innovation, the Dentsu Group provides a comprehensive range of client centric brand, integrated communications, media and digital services through its ten global network brands—Carat, Dentsu, dentsu X, iProspect, Isobar, McGarry Bowen, Merkle, MKTG, Posterscope and Vizeum—as well as through its specialist/multi-market brands. The Dentsu Group has a strong presence in over 145 countries and regions across five continents and employs more than 62,000 dedicated professionals. Dentsu Aegis Network Ltd., its international business headquarters in London, oversees Dentsu’s agency operations outside of Japan. The Group is also active in the production and marketing of sports and entertainment content on a global scale.
Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere.
More Information:
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