Infographic

The Transformation Gap: Why Enterprise AI Investment Isn’t Paying Off

Most organizations have funded generative AI. See why few have scaled it.

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Ninety-five percent of leaders are allocating budget to generative AI, yet only 35% have achieved enterprise-wide adoption. The issue isn’t funding or ambition. It’s organizational transformation.

Our research reveals the four barriers that stall progress and outlines where organizations should focus to move from pilots to enterprise value. Merkle helps leaders close this gap by aligning strategy, people, platforms, and data around measurable results. The outcome: AI that drives growth, improves efficiency, and scales with confidence.

In this infographic, you’ll discover:

  1. The disconnect between AI funding and enterprise-wide adoption

  2. The organizational barriers slowing progress

  3. Why scaling AI requires more than new tools 

What's At Stake

  • $2.5T

    estimated global AI investments in 2026*
  • 76%

    of customers expect their devices to reorder items and schedule service for them by 2035**
  • 33%

    of B2B commerce predicted to be AI-driven (machine-to-machine) by 2030***

*Gartner | **Merkle | ***Merkle

AI Expertise

Build Your AI Advantage

At Merkle, we know how to turn data-powered disruption into real business impact: focused strategy, organizational alignment, platforms that scale, and personalized experiences that drive loyalty.
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