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Merkle Q2 2020 Customer Engagement Report Finds 88% of Marketers Practice Agile Marketing

May 12, 2020
London, UK

LONDON, 12th May, 2020-- Merkle (www.merkle.com/emea), a leading technology-enabled, data-driven performance marketing agency, released the Q2 2020 instalment of its Customer Engagement Report. Acting as an extension of the previous report which highlighted the barriers to great personalisation, the Q2 report discusses how marketers are leveraging agile marketing to better align organisations and create successful, data-driven campaigns.  

The report features original research, showcasing strong agile adoption numbers across organisations, with 89% of respondents currently implementing it in some function or team. As 85% of respondents plan on increasing their adoption of agile and 57% have formal plans to do so in the next 24 months, the report predicts a continued increase in agile marketing in the coming year.  

Claire Billings, vice president, marketing Merkle EMEA, said: “In the current global situation, companies are having to adapt and make changes to their businesses in weeks and months, which might previously have taken years to implement. And getting companies focused around the same goals is critical to this. Privacy and how new regulations are impacting marketers’ ability to deliver the total customer experience is also high on the agenda right now. The great news here is that 92 percent say they are confident in their ability to comply with recent privacy regulations such as GDPR and 67 percent see them as positively impacting marketing.”

The findings compare how respondents from different verticals have implemented agile in their marketing practices specifically. The retail, financial, and high-tech segments have implemented agile marketing more extensively than other industries, compared to nonprofit, insurance, and travel, media, and entertainment which show a less mature adoption.  

The Q2 2020 report also discusses consumer privacy regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Highlighting how these regulations are impacting marketers’ abilities to deliver the total customer experience, 92% of respondents are confident in their ability to comply and 67% see them as positively impacting their marketing capabilities.  

Despite the impact of these regulations on data practices, marketers still recognise the importance of balancing data sources. When asked what types of data are driving their personalisation efforts, 41% of respondents indicate a mix of first- and third-party data most often. When analysing these responses by region, the report shows that UK marketers select first-party data most often, while US respondents claim using first- and third-party data together 11% more.  

To learn more about the findings, download the Q2 2020 Customer Engagement report here.  

About Merkle

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organisations have partnered with Merkle to maximise the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalised marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 13,000+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkle.com.

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