Director - Operations
Location: Bengaluru, KA.
Company Description:
We Dream. We Do. We Deliver.
As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.
Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
Job Description:
•Deliver strategic and commercial solutions for our direct business, Build client relationships and deepen the relationship to ensure retention and growth.
•Influence full delivery team to deliver outstanding service and Quality. Lead certain projects, serving as a single contact, responsible for project plan creation and end-to-end execution of the project life cycle, ensuring full integration of team and offerings, quality control, and communicating any risks or escalations
•Immerse self in clients' business: understanding their challenges, goals, external economic environment, markets they operate in, competitive threats and partner agencies; know their business model, how it is performing and what success is; know client's products inside out and applies this knowledge to deliver creative client plans and service
•Use account plans to stimulate and track future work; manage resources. Understand client commercial framework and work with senior leadership to ensure business is run profitably
•Improve client satisfaction to expand existing revenue streams and build new ones. Translates agency strategy into thoughtful, executional business plans for own client that deliver value.
•Supervises 3-5 Account Directors and an overall span of about 800 members.
•Responsible for performance management, coaching, mentoring, disciplinary actions, motivating and developing the team.
•Coaching and mentoring delivery teams. Communicating teams’ objectives and accomplishments.
Qualifications:
Graduate or Post Graduate
Additional Information:
All your information will be kept confidential according to EEO guidelines.
More Information:
Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.
