Original Presentation Date: June 20, 2023
In this webinar, we will discuss:
Solutions to closing this experience gap - Learn how you can deliver the total customer experience and build lasting relationships that will help prepare your business for weathering the uncertainties of the future.
We’ll also explore how to combat headwinds like residual pandemic effects, economic uncertainty, and privacy regulations, which are all raising the stakes on decision-making and investments.
To meet the expectations of today’s consumers, you need to start asking the big questions. How do you want your customers to feel? How can you make their lives better? And how can you grow your interactions into relationships?
While the pandemic has transformed the way business delivers on the increasing needs of customers, there remains a real and persistent gap between the experiences that brands believe they are delivering, and the experiences that consumers get.