Product

Merkury Consumer 360

The C360 solution is a robust layer of composable accelerators, frameworks, services, and best practices designed to improve speed to market on CX outcomes and value realization.

Blue prism on blue background
  • 500+

    C360s deployed
  • 160B+

    identity records processed annually
  • 2,600+

    data engineers & architects
  • 150K+

    campaigns driven annually

The platform built for composability & personalization

Solving complex challenges across the consumer data ecosystem


Connect Your Data, Identity and Technology

Integrate disparate data sources, align identity signals, and unify your customer profiles in one platform.

Drive More Value from Your Customer Data

Unlock insights that empower marketing, sales, and service teams with timely, relevant data.

Create a Modern Tech Stack with Composable Architecture

Leverage a modular, cloud-agnostic architecture built for interoperability and scalability.

Integrate Efficiently with Best-in-Class CDPs

Merkury integrates seamlessly with leading CDPs, enabling enhanced audience building and activation.

Scale and Adapt to Your CX Ops and Organization

Adapt quickly with flexible engagement models and support tailored to your CX operations.

Deliver Unified Customer Experiences

Deliver real-time personalization with a consistent identity spine across platforms.

How to get started

Wherever you are in your journey, we'll meet you there

Data Strategy Engagement

Develop a roadmap to harness data as a strategic asset aligned with business outcomes.

C360 Design

Define the data, identity strategy, and integration patterns needed to create a unified customer profile across systems.

Campaign Activation Foundation

Establish the data flows, audience segments, and platform connections required to enable scalable, omni-channel campaign execution.

Insights & Recognition


Everest Group logo
Leader
Digital Commerce Services PEAK Matrix®
Danish Digital Award logo
Gold Medal
Systems Architecture; Marketing Automation; Commerce
Idc
Leader
Experience Build MarketScape – Q4 2023
Everest Group logo
Leader
Digital Interactive Experience Services

Our customizable, composable solution

Our cloud-agnostic platform brings together disparate data sources, giving you a more connected, more holistic view of your customer


Composable Architecture

Connect with leading analytics, BI, and CDP tools to enable a flexible, composable customer data ecosystem.

Accelerated Data Ingestion

Leverage native pre-built apps and frameworks to reduce time to market to unify data.

Enterprise Data Governance

Ensure quality, compliance, and security with built-in monitoring, access and audit controls.

Identity Resolution & Unification

Bridge offline and online data to turn anonymous users into known customers for a complete 360° view.

Our partners

We partner with the leading cloud platforms to implement Consumer 360 solutions that integrate seamlessly into our clients’ existing technology stack


Snowflake logo Snowflake
Google logo Google
AWS logo AWS
Microsoft Azure logo Azure

Ready to learn more?

Let's talk.

Our team is ready to take you through the new world of C360. So reach out to see what we can do for your brand. We can’t wait to hear from you.