Experience Concierge for Retail

Bringing the magic of that in-store expert advisor, the one who knows what you need before you do, into the digital realm. 

 

But it isn't just another AI shopping assistant. It's an agentic, personality-driven experience that transforms static browsing into intelligent, guided journeys. 


Operating on three integrated AI paradigms, the solution delivers immediate business impact:
  • 15-30%

    increases in conversion rates
  • 20-40%

    reduction in customer service costs
  • 10-25%

    growth in average order value
  • 8+ months

    decrease in accelerated time-to-market

A $300 Billion Opportunity Deserves More Than A Chatbot

The retail landscape is fundamentally shifting. AI isn't just being integrated into shopping experiences, it's influencing what the next generation buys. Customers demand simple, fast, goal-oriented shopping that reduces cognitive load, and retailers are losing nearly $300 billion annually due to poor user experience. 

The solution deploys specialized agents that work behind the scenes to curate, validate, and guide customers through complex purchase decisions while delivering experiences that are immersive and uniquely tailored to each individual.

It's three breakthrough capabilities working together:

  1. Agentic AI
    Multiple specialized agents orchestrating behind the scenes to guide customers through every journey phase, from awareness to loyalty
  2. Generative UI
    Immersive, dynamic multimedia experiences that show versus tell, creating engaging visual journeys
  3. Conversational AI
    Personality-driven interactions tailored to each individual customer, not just segments, adapting tone and guidance to meet them exactly where they are

Built On Your Existing Platform Investments

Experience Concierge unlocks the full potential of your data while delivering measurable results: higher conversion rates, larger basket sizes, reduced friction, and the conversational insights that power true 1:1 hyper-personalization. Interested?

Watch our sizzle reel below:

Events

Adobe Summit 2026

Connect with Adobe pioneers and explore the latest innovations in content-driven customer experiences. You’ll get an inside look at how Adobe’s tools can help your brand succeed with digital transformation, AI, content creation, and more. 

Blog Post

Timing Your Adobe Journey Right: Why Patience Pays Off for B2B Marketers

Adobe Journey Optimizer B2B will power real-time engagement. Learn how to plan your implementation for success. 

Adobe Partnership

As an Adobe Platinum Solution Partner, an Adobe ISV partner, and a recognized industry leader in Adobe Services, we have deep expertise across the full Adobe stack. We’re here to help your Adobe investment realize its full value.


Adobe & Merkle | Experience Concierge For Retail | Merkle