We believe the future of customer experience is personal: informed by data, powered by technology and delivered through creativity.
We are a full-service and data-driven customer experience transformation business that partners with Top 500 companies in the DACH region (Germany, Austria, Switzerland) and also in Eastern Europe.
Together we are shaping the digital future, driving change and providing clients with a truly holistic approach. We create a comprehensive and sustainable offering in digital transformation consulting and customer experience management. Our connected network of over 1800 digital enthusiasts provides expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile and CMS.Â
digital enthusiasts
Merkle is the market leader in Customer Experience Transformation in the DACH region. Originating in Switzerland, we have been created via the partnership of Namics and Isobar - two leading full-service digital agencies.
We bring you 360° customer experience management.
We create unrivalled experiences - to take the world by storm.
We think, we imagine, we analyse, we draw, we code, we test. Above all, we do, because magic only happens when you invest with passion.
We help the best brands in the world create competitive advantage through people-based customer experiences
Our recipe for success: One team. We work in interdisciplinary teams and closely together with our clients to go beyond the ordinary. We stick together, connect the dots and inspire others to unlock full potential – of a person, project or product… whatever the opportunity.
Together we explore and unleash your true potential
You will find us located throughout the DACH region in different locations across Germany, Austria and Switzerland and also in the Czech Republic.
We also have our quality shore centres in Portugal and Serbia.
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices.
We are the largest brand within the dentsu group which is made up of six brands – Merkle, Carat, dentsu X, iProspect, Isobar and dentsumcgarrybowen. Â
Dentsu supports its clients with services and solutions in the areas of Media, Customer Experience Management (CXM) and Creative.Â