The New World of Retail: Innovations and Beyond with Kelly Holmstrom and Dave Meeker
The world of retail and eCommerce drastically changed last year. In this episode, Jose sits down with Merkle’s Kelly Holmstrom and Isobar’s Dave Meeker to discuss how organizations have pivoted and innovated to harness digital experiences, which COVID-induced trends should (and shouldn’t) stick around, and making the most of in-person experiences going forward.
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Other topics covered:
• Innovations and the future of retail
• What should (or shouldn’t) stick around from last year's innovations?
• Data intersection with in-store sales opportunities
• Considerations for new buying habits going forward
2021 Customer Engagement Report