Salesforce Dreamforce

Event Details

Salesforce is hosting Dreamforce 2021, on September 21-23, on its new streaming platform, Salesforce+. Dentsu is honored to help lead the discussions as a gold sponsor, hosting on-demand sessions throughout the event. Register now to hear expert insights from dentsu’s Salesforce experts.

Our Sessions

Fusing Marketing and Service for Stronger Experiences

Location: Virtual

In a digital-first world with products and services at consumers’ fingertips, people expect your customer service team to be just a click away as well. Rather than overspend valuable resources, brands can make the shift to invest in a tech stack that not only streamlines customer service, but proactively uses data to provide personalized experiences. Join dentsu for this session on Salesforce+ to hear how experts leverage Service Cloud and Marketing Cloud together to maximize the benefits of consumer data throughout the online and in-store customer journeys.

Speakers:

David Adler

Practice Director Salesforce CX

Krista Quayle

Relationship Marketing Strategist

How Journey Builder + Automation Studio Optimizes Messaging

Location: Virtual

You know that your brand sees results with personalized messages, but how can you utilize Salesforce to scale these efforts? Should you use Automation Studio or Journey Builder or both for one-to-one messaging? Hear from the experts on how Journey Builder + Automation Studio work together to optimize personalized messaging at scale and with speed.

Speakers:

Adam Spriggs

Salesforce Marketing Cloud Team Lead

Amanda Turner

Salesforce Marketing Cloud Team Lead