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How the Cloud Fuels Nonprofit Innovation

Many nonprofit organizations struggle to innovate, giving constituents redundant experiences year after year. Cloud technology has emerged as an efficient tool to help these organizations scale and build an agile solution. In this episode, Merkle’s Nonprofit lead, Jane Portman, and Amazon Web Services’ (AWS) Alex Hart join Jose to talk about key areas of transformation and key use cases for how the cloud can help.

Other topics discussed:

  • Key constituent transformation considerations for nonprofits
  • Examples of how cloud technology can be leveraged
  • Focus points for nonprofit organizations going forward

Resources:

Merkle & AWS Partnership

2022 Customer Experience Imperatives

Inside Job: Making CX Work

This podcast hosted by Jose Cebrian discusses CX transformation with the people who make it happen. Jose will interview guests across dentsu, brands, and partners to give listeners tips and examples of how transformation becomes a reality, from tech, to CRM, experience, and everywhere in between.

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Episode Details

Host

EVP, Vertical Lead, Automobility, Travel, and Entertainment, Merkle

Guests

EVP, Vertical Portfolio Lead
Head of Nonprofit and Social Impact Partners

Cloud technology has emerged as an efficient tool to help these organizations scale and build an agile solution.