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Intro: Why is CX Transformation Important?

Episode 1 | Jan. 26, 2021

What is the Inside Job: Making CX Work podcast all about? In this inaugural podcast, host Jose Cebrian kicks off the series and explains why making this transformation is so critical for organizations. Each episode will dissect key aspects of making this transformation a reality and will delve into not only how to think about these concepts but also how you can make them happen.

Apple Podcasts Spotify

Episode 1 | Jan. 26, 2021

What is the Inside Job: Making CX Work podcast all about? In this inaugural podcast, host Jose Cebrian kicks off the series and explains why making this transformation is so critical for organizations. Each episode will dissect key aspects of making this transformation a reality and will delve into not only how to think about these concepts but also how you can make them happen.